Lorenzzo Padro
Garfield Heights,OH
Summary
Dynamic and dedicated crew member with proven expertise in customer service and teamwork at Culver's Restaurant. Skilled in multitasking and cash handling, I consistently enhanced customer satisfaction and contributed to increased sales through effective communication and upselling. Committed to maintaining high food safety standards and fostering a positive work environment. I always made sure to keep the place clean and help out my crew members, never once arguing snd never once picking at a problem.
Overview
2
2
years of professional experience
Work History
Crew Member
Culver's Restaurant
03.2026 - 04.2026
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Stocked shelves to organize aisles in assigned department.
- Contributed to increased sales by upselling menu items and promoting special offers.
Crew Member
Subway
04.2024 - 09.2025
- Prepared and assembled sandwiches to meet customer specifications and maintain quality standards.
- Operated point-of-sale system for order processing and cash handling, ensuring accurate transactions.
- Maintained cleanliness of work area, adhering to food safety regulations and company policies.
- Collaborated with team members to enhance service efficiency during peak hours.
- Assisted in inventory management by restocking supplies and monitoring product freshness.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new crew members on operational procedures and customer service protocols.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Implemented time-saving techniques that improved workflow and reduced waiting times for customers.
- Collaborated with team members to complete orders.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
Education
High School Diploma -
John Marshall High School of Engineering
Cleveland, OH05.2026
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Cash handling
- Cleaning
- Customer engagement
- Attention to detail
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Interactive communication skills
- Flexible schedule
- Integrity and honesty
- Safe food handling
- Safety awareness
- Basic math
- Heavy lifting
- Resilience and persistence
- Hospitality service expertise
- Menu memorization
- Sanitizing
Accomplishments
- A certificate for completing the work force training program.
- Understanding work values, character strengths, and enabling participants.
Timeline
Crew Member
Culver's Restaurant
03.2026 - 04.2026
Crew Member
Subway
04.2024 - 09.2025
High School Diploma -
John Marshall High School of Engineering