Loretta Russell

Work History

Mazzios Call Center

Tulsa, United States

06.2022 - Current

Accepting and placing call in food orders, accepting credit card payments , Data Entry, assisting some angry customers , transferring calls , keeping call handle timing down . communicating through online chat for question relating to accounts , meetings etc.
Collected and analyzed customer information to prepare product or service reports
Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Updated account information to maintain customer records

AT&T, Direct TV

Tulsa, United States

04.2015 - 09.2017

Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
Trained users on how to operate equipment.
Updated documentation and produced reports.
Responded to telephone, email and in-person inquiries regarding product operation, use and repair.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Provided information regarding charge accounts and loyalty programs.
Answered customer telephone calls promptly to avoid on-hold wait times.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Monitored systems in operation and quickly troubleshot errors

Wholesale Computer Supply

Tulsa, United States

06.2005 - 04.2017

Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
Taught salespeople to close deals and improve sales performance to increase revenue for company.
Demonstrated product and answered questions for prospective customers.
Assisted customers with [Product or Service] selection through carefully curated questions.
Recruited, hired and trained team of [Number] salespeople.
Overcame objections and closed sales while following company policies and legal requirements.
Supervised, tasks, personnel and clients for computer company with high sales numbers.

TCIM Marketing

Tulsa, United States

01.2012 - 04.2015

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Recommended products to customers, thoroughly explaining details.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Handled Number of calls per day to address customer inquiries and concerns.