Lori Albin
Arlington
Summary
I strive to be professional with great customer service skills with a strong background of meeting customer needs. I learn quickly and once my role is established I can work very efficiently and very quickly handling heavy work loads.
Overview
5
5
years of professional experience
2014
2014
years of post-secondary education
Work History
Sales Support Specialist
Ameripipe supply
Dallas
01.2021 - Current
- Provided customer service to clients and vendors daily via phone call or email
- Managed order processing and fulfillment for timely delivery. This includes working with the warehouse to schedule delivery, source any items not in stock, and relay this information to the customer
- Assisted sales team with product information and pricing inquiries
- Handled the work flow for important customer accounts entering upwards of 30 orders a day
- Coordinated communication between departments to ensure workflow efficiency
- Resolved customer issues by identifying solutions and escalating when necessary.
- Developed relationships with key clients to ensure satisfaction and repeat business.
- Answered customer inquiries regarding products, pricing, and availability.
- Generated quotes for customers based on their individual needs.
- Processed customer orders, exchanges, and returns, and kept customers informed about progress.
- Processed purchase orders from customers in a timely manner.
- Resolved order issues by consulting with appropriate departments.
Education
Grand Saline High School
Grand Saline, TXSkills
- Order processing
- Quote generation
- Customer relationship management
- Timely delivery management
- Cross-department communication
- Client satisfaction techniques
- Customer service strategy
- Attention to detail
- Effective communication
- Problem solving
Timeline
Sales Support Specialist
Ameripipe supply
01.2021 - Current
Grand Saline High School