Lori Gonzalez
Wichita Falls
Summary
Skilled Pharmacy Operations Manager with a broad background in managing day-to-day pharmacy operations, improving workflow efficiency and ensuring regulatory compliance. Strong focus on patient services and team leadership, consistently driving high standards for quality care. Demonstrated capability of implementing process improvements that enhance productivity and reduce costs, contributing to overall business growth and profitability.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
Wichita Falls
06.1997 - Current
- Oversaw daily pharmacy operations ensuring compliance with regulations and standards.
- Managed inventory levels to optimize stock availability and reduce waste.
- Trained and mentored pharmacy staff on best practices and operational procedures.
- Developed workflow processes to enhance efficiency in medication dispensing.
- Coordinated with healthcare providers to ensure accurate prescription management.
- Implemented training programs for new employees on pharmacy systems and tools.
- Evaluated pharmacy performance metrics to identify areas for improvement.
- Collaborated with cross-functional teams to support strategic initiatives in the organization.
- Established quality assurance standards for all aspects of pharmacy operations.
- Resolved customer complaints promptly while maintaining a high level of professionalism.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Created reports summarizing key performance metrics related to pharmacy operations.
- Participated in industry conferences or seminars to stay up-to-date on relevant topics.
- Maintained accurate records of financial transactions related to pharmacy operations.
- Ensured that all pharmacy staff members were trained on proper medication handling practices.
- Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
Education
Criminal Justice - I’ll Aspects of Criminal Justice
Ashworth College
Norcross, GA 08.2004 - 10.2004
Skills
- Inventory management
- Regulatory compliance
- Staff training
- Workflow optimization
Certification
- Certified immunization state of Texas
- Certified pharmacy technician since 1992
Timeline
Criminal Justice - I’ll Aspects of Criminal Justice
Ashworth College
08.2004 - 10.2004
Pharmacy Operations Manager
Walgreens
06.1997 - Current