LORI KALATA
Las Vegas
Summary
Dedicated Property Manager with proven skills in tenant relations, maintenance coordination, and lease oversight. Committed to ensuring compliance and maintaining positive landlord-tenant relationships.
Experienced with overseeing multiple properties, ensuring efficient operations and tenant satisfaction. Utilizes effective communication and organizational skills to manage maintenance, leasing, and financial tasks. Track record of resolving conflicts and maintaining high occupancy rates.
Overview
13
13
years of professional experience
1
1
Certification
Work History
PROPERTY MANAGER
DESERT REALTY
Las Vegas, NV
03.2020 - Current
- Supported tenant relations by responding to inquiries and resolving issues promptly.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Coordinated appointments to show marketed properties.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Learned property management software for tracking maintenance requests and scheduling repairs.
- Organized leasing documentation, ensuring accuracy and completeness for potential tenants.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Go to eviction court/ small claims when needed on tenants
PROPERTY MANAGER
Century 21
Las Vegas, NV
05.2018 - 05.2020
- Assisted in property inspections to ensure compliance with safety and quality standards.
- Collaborated with vendors to coordinate timely maintenance and upkeep of properties.
- Participated in marketing efforts by creating property listings on various platforms.
- Provided administrative support by maintaining organized records of leases and tenant communications.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
REALTOR/ PROPERTY MANAGER
Berkshire Hathaway
Las Vegas, NV
12.2016 - 05.2018
- Guided clients through home buying and selling processes, ensuring informed decision-making.
- Conducted market analysis to determine competitive pricing strategies for listings.
- Developed and maintained strong client relationships through consistent communication and support.
- Negotiated contracts effectively, maximizing value for clients while minimizing risks.
- Coordinated property showings and open houses, enhancing visibility of listings in the market.
- Implemented marketing strategies utilizing digital platforms to attract potential buyers.
- Mentored junior agents, fostering skill development and promoting best practices in real estate transactions.
- Streamlined transaction processes, improving overall efficiency and client satisfaction rates.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
- Mentored new agents, providing valuable guidance on industry best practices and strategies for success in the real estate market.
- Generated leads for sales and rental properties through cold calls and referrals.
OFFICE MANGER/ PROCESS SERVER
First Legal
Las Vegas, NV
08.2015 - 12.2015
- Managed office operations, ensuring efficient workflow and adherence to company policies.
- Coordinated schedules and appointments for executives, optimizing time management across departments.
- Oversaw inventory management, maintaining accurate supply levels and vendor relationships.
- Implemented new filing systems, improving document retrieval efficiency and reducing clutter.
- Trained and mentored junior staff, enhancing team performance and collaboration.
- Conducted regular audits of office resources, identifying areas for cost savings and process improvements.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
PROCESS SERVER
Nationwide Legal Services
Las Vegas, NV
08.2013 - 08.2015
- Served legal documents in compliance with state regulations and court requirements.
- Coordinated delivery of subpoenas, summons, and other legal notices to ensure timely service.
- Maintained accurate records of service attempts and outcomes for client reporting.
- Collaborated with attorneys to strategize effective service methods for difficult cases.
- Trained new process servers on procedures, documentation, and best practices for legal service.
- Streamlined tracking system for service requests, improving turnaround time significantly.
- Monitored changes in local laws affecting service processes to maintain compliance standards.
- Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
- Maintained detailed records of service attempts, ensuring accurate reporting and successful case resolutions.
- Increased client satisfaction by efficiently serving legal documents in a timely and professional manner.
- Served as a reliable source of knowledge for clients regarding rules and regulations governing process serving activities within the jurisdictional area.
- Thoroughly researched court records such as criminal cases, foreclosures, and probate estates.
- Answered telephone and coordinated meetings and conferences.
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Lease renewals
- Exceptional oral and written communication skills
- Tenant relations
- Leasing and sales
- Eviction procedures
- Maintenance scheduling
- Fair housing mandates
- Property management expertise
- Maintenance coordination
- Fair housing compliance
- Maintenance
- Eviction notices
- Customer relations
- Data entry
- Maintenance management
- Complaints investigation
- Unit vacancies
Certification
- Licensed / Certified REALTOR / PROPERTY MANAGEMENT / NOTARY PUBLIC / PRIVATE INVESTIGATOR - [Timeframe]
Timeline
PROPERTY MANAGER
DESERT REALTY
03.2020 - Current
PROPERTY MANAGER
Century 21
05.2018 - 05.2020
REALTOR/ PROPERTY MANAGER
Berkshire Hathaway
12.2016 - 05.2018
OFFICE MANGER/ PROCESS SERVER
First Legal
08.2015 - 12.2015
PROCESS SERVER
Nationwide Legal Services
08.2013 - 08.2015