Lori Krominga
PONTIAC,IL
Summary
As a dedicated professional with extensive experience in banking and customer service, I am eager to bring my leadership skills and passion for excellence to the administrative assistant position for Odell CCSD. My Commitment to fostering a positive team environment and enhancing satisfaction aligns with your organization's values. I am excited about the opportunity to contribute to your school's vision and commitment to students.
Overview
31
31
years of professional experience
Work History
Teller Supervisor
SOCU Streator Onized Credit Union
Pontiac, IL
04.2019 - Current
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Led by example, demonstrating exceptional customer service and problem-solving skills to guide team behavior.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Conducted regular performance evaluations for teller staff, identifying areas for improvement.
- Examined tellers' reports of daily transactions for accuracy.
- Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
- Collaborated with management to establish branch goals, developing strategies to achieve them.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Fostered a positive work environment by promoting open communication and collaboration among team members.
- Conducted thorough audits of teller drawers and vaults, ensuring accuracy and adherence to compliance standards.
Teller
Bank of Pontiac
08.2014 - 04.2019
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
Dental Assistant / Lab Assistant
Associated Dentist
519 N Plum St, Pontiac, IL. 61764
10.1994 - 08.2014
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Enhanced patient rapport by consistently delivering compassionate and professional care.
- Participated in community outreach programs, educating public on importance of dental health.
Education
No Degree - Dental Technology
Southern Illinois University, Carbondale
Carbondale, ILHigh School Diploma -
Chenoa High School
Chenoa, IL05-1991
Skills
- Customer engagement
- Professionalism and ethics
- Staff training and development
- Staff management
- Financial record keeping
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Honest and dependable
- Reliable and responsible
- Attention to detail
- Data entry
Timeline
Teller Supervisor
SOCU Streator Onized Credit Union
04.2019 - Current
Teller
Bank of Pontiac
08.2014 - 04.2019
Dental Assistant / Lab Assistant
Associated Dentist
10.1994 - 08.2014
No Degree - Dental Technology
Southern Illinois University, Carbondale
High School Diploma -
Chenoa High School