Lori Morrison
Lewiston,ID
Summary
Dynamic professional with a proven track record at Pacific Cataract and Laser Institute, excelling in patient scheduling and communication. Strong organizational skills and adept at obtaining authorizations, enhancing clinic efficiency. Committed to optimizing workflows and fostering positive patient experiences through effective coordination and follow-up.
Overview
31
31
years of professional experience
Work History
Patient Scheduler
Pacific Cataract and Laser Institute
Lewiston, ID
01.2010 - 09.2019
- Scheduled patient appointments using advanced scheduling software to optimize clinic workflow.
- Communicated with patients regarding procedures and insurance verification to enhance service quality.
- Coordinated with medical staff to ensure timely patient processing and efficient use of resources.
- Managed appointment cancellations and rescheduling to minimize disruptions in daily operations.
- Maintained accurate patient records, ensuring compliance with healthcare regulations and confidentiality standards.
Sales Clerk
Pier 1 Imports Inc
Lewiston, ID
09.2009 - 01.2010
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Operated point-of-sale systems accurately, ensuring efficient transaction processing and cash handling.
- Maintained product displays and store organization to promote a visually appealing environment.
- Collaborated with team members to achieve sales goals and improve overall store performance.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
Accounts Payable, Central Supply, Receptionist
Life Care Center Lewiston
Lewiston
08.1999 - 03.2005
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled patient appointments, coordinating with medical staff for efficiency.
- Maintained accurate patient records and updated information in electronic system.
- Maintained confidentiality of information regarding clients and company.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Collected Type payments, processed transactions and updated relevant records.
Package Car Delivery Driver
United Parcel Service, UPS
Lewiston, ID
04.1988 - 08.1999
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Loaded package cars for delivery
- Delivered packages
- Customer Service
Education
High School Diploma -
Goldendale High School
Goldendale, WASecretarial - Business
Kinman Business University
Spokane, WASkills
Following up with patients
Strong organization
Facility coordinating
Obtaining authorizations
Timeline
Patient Scheduler
Pacific Cataract and Laser Institute
01.2010 - 09.2019
Sales Clerk
Pier 1 Imports Inc
09.2009 - 01.2010
Accounts Payable, Central Supply, Receptionist
Life Care Center Lewiston
08.1999 - 03.2005
Package Car Delivery Driver
United Parcel Service, UPS
04.1988 - 08.1999
High School Diploma -
Goldendale High School
Secretarial - Business
Kinman Business University