Lori Nadolny
Boynton Beach,FL
Summary
Innovative Restaurant Manager/Operations Manager with 11 years of food preparation and service experience. Excels in fast-paced environments and has a proven ability to motivate team members to meet challenging customer demands. Prioritizes quality, safety, and cost control measures to ensure sustainable business operations. Thrives under pressure and adapts quickly to new situations and challenges, always striving to enhance the brand. Eager to take on additional responsibilities to meet company goals. Strong focus on guest satisfaction, ensuring that everyone is taken care of and treated equally. Dedicated to driving revenue and constantly seeking new ways to capture revenue during slower periods.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Lucky Strike Ent
Jupiter, FL
08.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Operations Manager
Bowlero
Jupiter, FL
11.2021 - 08.2023
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed systems and procedures to improve operational quality and team efficiency.
- Worked with staff on engagement by creating contests that would get them more engaged with what we are trying to get them to promote to our guests.
- Implemented lane grids daily in the building so everyone is aware of where they should be so it is as smooth as possible.
- Pushed our events to a higher level by being prepared on management side, as well as the hourly side to ensure every guest leaves happy with their event.
Restaurant Manager
Outback Steakhouse
12.2018 - 11.2021
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Optimized profits by controlling food, beverage and labor costs daily.
- Performed opening and closing procedures each day.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Resolved problems or concerns to satisfaction of involved parties.
Hourly Employee
Outback Steakhouse
12.2012 - 10.2017
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Relayed orders and special requests to cooks.
- Provided timely checks on guest needs and brought requests.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Traveled to Melbourne, Viera, and Vero beach where I was apart of opening new Outbacks, where I was the sole trainer for all take-away staff.
Education
High School Diploma -
Port Saint Lucie Highschool
Port Saint Lucie, FL06.2014
Skills
- Customer service best practices
- Restaurant operations management
- Supervisory skills
- Adaptable
- Staff development talent
- Hiring and training
- Stable work history
- Customer-oriented
- Labor and food cost control
- Arcade inventory/maintenance of games
- Managing events and bringing the fun to their time with us
- Leadership and team building
- Problem resolution
- Training and coaching
- Training and development
Accomplishments
- Recognized as Employee of the year for outstanding performance and team contributions.
Certification
- ServSafe
- Certified Professional Food Manager, Prometric - 2018
Education
other
Timeline
General Manager
Lucky Strike Ent
08.2023 - Current
Operations Manager
Bowlero
11.2021 - 08.2023
Restaurant Manager
Outback Steakhouse
12.2018 - 11.2021
Hourly Employee
Outback Steakhouse
12.2012 - 10.2017
High School Diploma -
Port Saint Lucie Highschool