Lori Schmank

• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
• Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
• Addressed and remedied all patient or team member issues.
• Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.

Served as patient coordinator for Dr. Wilson from July 2014 to February 2023.