Lorie Trammel
Powell,TN
Summary
Proven Service Administrator with a track record of enhancing customer satisfaction and streamlining service requests at Tekwell Services. Skilled in ITIL knowledge and organizational expertise, I excel in prioritizing tasks and facilitating effective communication between clients and technical teams. Demonstrated ability to improve operational efficiencies, achieving significant results in customer service and team coordination.
Overview
21
21
years of professional experience
Work History
Service Administrator
Tekwell Services
06.2022 - Current
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Provide quotes pricing and ordering material for jobs.
- Closed jobs making sure all material and labor have been entered.
- Scheduled Technicians for jobs.
Pest Control Scheduler
Dayton'S Pest Control
10.2003 - 02.2022
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring treatments were met within agreed timeframes.
- Resolved customer complaints and problems that came up with pest control.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Sale pest control and took payments and collected as needed.
Education
Associate in Early Childhood Education - Education
Walter State Community College
Sevierville, TNSkills
Policy Enforcement
Incident Management
ITIL Knowledge
Organizational expertise
Word
Excel
Power Point
Timeline
Service Administrator
Tekwell Services
06.2022 - Current
Pest Control Scheduler
Dayton'S Pest Control
10.2003 - 02.2022
Associate in Early Childhood Education - Education
Walter State Community College