Summary
Overview
Work History
Skills
Timeline
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Lorne Crowder

Santa Teresa,NM

Summary

Dependable successful server providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

12
12
years of professional experience

Work History

Server

Lush Cafe
01.2023 - 11.2024
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Server Team Lead

Seared Bistro
05.2017 - 11.2022
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.

Sales Lead/Camping Department

Recreational Equipment Inc.
03.2017 - 07.2019
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.

Lead Server Trainer

The Daily Grind Cafe
03.2013 - 06.2016
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.

Skills

  • Daily specials memorization
  • Food sales and promotion
  • Team member support
  • Liquor, wine, and food service
  • Dining customer service
  • Point of sale operation

Timeline

Server

Lush Cafe
01.2023 - 11.2024

Server Team Lead

Seared Bistro
05.2017 - 11.2022

Sales Lead/Camping Department

Recreational Equipment Inc.
03.2017 - 07.2019

Lead Server Trainer

The Daily Grind Cafe
03.2013 - 06.2016

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Lorne Crowder