Working with animals, running
Lorrie Covington
Self Employed
Kissimmee,FL
Summary
Conscientious Customer Service Representative with more than 20 years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
4
4
years of post-secondary education
26
26
years of professional experience
Work History
President
Vapin' In The Cape
Kissimmee, FL
11.2010 - Current
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
- Initiated operational improvements using lean methodologies to drive efficiency and reduce costs.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Oversaw business-wide changes to modernize procedures and organization.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Furthered brand awareness through social media and Chamber of Commerce events.
- Interviewed, supervised and motivated 25 staff members to achieve optimal productivity.
- Interviewed, supervised and motivated 25 staff members to achieve optimal productivity.
- Conducted research on emerging trends within industry and capitalized on finds to develop new products, services and strategies.
- Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
Customer Service Manager
Covington Technology Consulting, Inc
Cape Coral, FL
01.2000 - 01.2011
- Elevated account management by predicting potential competitive threats and outlining proactive solutions.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.
- Recommended brand products to customers, highlighted benefits.
- Managed numerous accounts by reviewing and mitigating discrepancies and collaborating with account holders.
- Increased longevity of accounts by providing individualized customer service and developing relationships with account holders.
Operations Manager
Computer Rescue Squad
Cape Coral, FL
03.1995 - 01.2000
- Partnered with vendors and suppliers to effectively manage and budget for in inventory.
- Implemented policies and standard operating procedures for continuous improvement.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Evaluated upcoming program plans to forecast expected resource needs.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Helped build and review master service agreements for work eligibility.
- Forged and cultivated productive relationships with community members and potential partners.
- Implemented ticket tracking system and worked with IT team team to create customized system for improved tracking and logging of work issues.
- Managed communications during major technology outages, natural disasters, virus outbreaks, frame cloud outages and network device outages.
- Maintained constructive client and vendor relationships.
Education
No Degree - Medical Transcription
Southwest Florida College Of Business
Cape Coral 01.1994 - 08.1994
High School Diploma -
RAF Croughton American High School
Croughton, England 08.1984 - 06.1988
Skills
Customer service
undefinedAccomplishments
- Supervised team of 25 staff members.
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Running, Maintaining Social Media page for my dogs
I am an avid runner, and enjoy setting new goals to obtain. Running has been a way for me to have fun with costumes, keep active, and make new friends. I am currently training my Standard Poodle to run up to 10k with me. I have completed numerous Half Marathons, 10k, and 5k distances.
I started a Social Media page for my dogs in September 2020, as a way to get information out about a dog I was fostering. We decided to adopt that dog, but had built a following who continued to be interested in the daily ups and downs with that particular dog. We use our social media platform to showcase the positives of choosing to foster or adopt, and to spread awareness of other animals that are looking for homes.
Timeline
President
Vapin' In The Cape
11.2010 - Current
Customer Service Manager
Covington Technology Consulting, Inc
01.2000 - 01.2011
Operations Manager
Computer Rescue Squad
03.1995 - 01.2000
No Degree - Medical Transcription
Southwest Florida College Of Business
01.1994 - 08.1994
High School Diploma -
RAF Croughton American High School
08.1984 - 06.1988
Similar Profiles
Passion RodriguezPassion Rodriguez
Shop Manager at Vapin USAShop Manager at Vapin USA
Michael GuarnieriMichael Guarnieri
Sales Professional at Sutherlin Nissan Of Cape Cora / Cape Coral NissanSales Professional at Sutherlin Nissan Of Cape Cora / Cape Coral Nissan
Isaac WhiteIsaac White
Student of Nuclear Medicine Technology at Cape Regional Medical Center, Cape May CourtStudent of Nuclear Medicine Technology at Cape Regional Medical Center, Cape May Court
Daneek GrantDaneek Grant
Admissions/ Customer Service Representative at Funspot America Theme ParkAdmissions/ Customer Service Representative at Funspot America Theme Park
Nicole MisaNicole Misa
Senior Medical Billing Coordinator at New York Integrated RheumatologySenior Medical Billing Coordinator at New York Integrated Rheumatology