Luis Caballero
Neptune Beach
Summary
Dynamic supervisor with proven expertise in leadership, training, and customer service. Skilled in optimizing workflows and enhancing team performance to drive operational excellence. Proudly influential in governing for employee growth opportunities through proper channels by mentoring and leading by example.
Energetic and organized, with knack for fostering team collaboration and driving productivity. Possesses solid understanding for companies policies, procedures and goals. Complemented by strong problem-solving and communication skills. Capable of leading team to achieve significant improvements in efficiency and excel at branding any company for being known as the Best in their respective industry with the highest standards.
Overview
2026
2026
years of professional experience
Work History
Department Supervisor
Home Depot
Jacksonville Beach, FL
07.2024 - 11.2025
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored team members on product knowledge and customer service best practices.
- Implemented inventory management systems to optimize stock levels and reduce discrepancies.
- Coordinated scheduling for staff, ensuring adequate coverage during peak hours.
- Resolved customer inquiries and complaints, providing exceptional service to enhance satisfaction.
- Collaborated with management to develop training programs focused on skill enhancement and efficiency improvements.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 30 employees, delegated tasks and held each employee accountable for completing assignments.
Security Supervisor Overnight
Trump Park Residences
Shrub Oak, NY
01.2022 - 03.2024
- Supervised security staff, ensuring adherence to protocols and safety measures.
- Conducted regular inspections of premises to identify vulnerabilities and enhance security posture.
- Developed and implemented training programs for new security personnel, improving team readiness.
- Monitored surveillance systems, analyzing footage to investigate incidents and ensure compliance.
- Evaluated security operations regularly, identifying areas for improvement and implementing best practices.
- Conducted regular patrols of facility to detect and deter security threats.
- Provided exceptional customer service, ensuring positive guest experiences and satisfaction.
- Managed front desk operations, efficiently handling check-ins and inquiries.
- Resolved guest complaints promptly, maintaining high levels of service quality and loyalty.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Hospital’s Security
NY Presbyterian Hospital
Hudson, NY
2019 - 2023
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Facilitated communication between clinical teams and administration to improve service
- Collaborated with team members to ensure timely food preparation and delivery.
- Handled guest inquiries and resolved issues to enhance overall satisfaction.
- Trained and mentored staff on best practices in patient management and safety protocols.
- Worked effectively in fast-paced environments.
Education
Associate of Science - Political Science
Mercy College
Dobbs Ferry, NYCertificate of Completion - Radio And Television Broadcasting
ABC AMERICAN BROADCASTING COLLEGE
2016
Skills
- Leadership skills
- POS systems operations
- Workflow optimization
- Process and procedure development
- Scheduling expertise
- Coaching and mentoring
Timeline
Department Supervisor
Home Depot
07.2024 - 11.2025
Security Supervisor Overnight
Trump Park Residences
01.2022 - 03.2024
Hospital’s Security
NY Presbyterian Hospital
2019 - 2023
Associate of Science - Political Science
Mercy College
Certificate of Completion - Radio And Television Broadcasting
ABC AMERICAN BROADCASTING COLLEGE