Louella Dyer
Cypress,CA
Summary
Energetic and motivated retail sales professional with proven record of of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quota.
Overview
14
14
years of professional experience
Work History
Sales Associate
AT&T Mobility
Cerritos, CA
04.2022 - 09.2022
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Demonstrated product features and benefits for customers' needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
Office Manager
Beau MedSpa
Glendale, CA
01.2018 - 11.2019
- Supervised staff members, organized schedules and delegated tasks.
- Developed and implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Assistant Sales Manager
Watchworks
Cerritos, CA
07.2012 - 12.2017
- Greeted customers and provided assistance with product inquiries.
- Maintained cleanliness of sales floor and backroom areas.
- Set up promotional displays to attract customers to specific products or sales events.
- Performed daily opening and closing duties such as counting registers, setting alarms.
- Managed POS transactions including returns and exchanges, layaways, special orders.
- Helped customers make purchases by demonstrating, describing and recommending products.
Front Desk Receptionist
Disneyland Resort
Anaheim, CA
01.2017 - 06.2017
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Sales Manager
AT&T Mobility
Cerritos
08.2008 - 06.2010
- Managed daily operations of sales department, including supervision of staff members.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Maintained accurate records of all transactions between customers and company representatives.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Achieved company growth and brand development through market expansion and sales.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
Education
Bachelor of Science - Hotel, Restaurant And Institutional Management
De La Salle University
Philippines03-2005
Skills
- POS System Operation
- Retail Store Operations
- Sales Strategies
- Problem-solving skills
- Exceptional customer service
- Positive and professional
- Guest Relations
- Exceeds sales goals
Languages
English
Professional
German
Professional
Spanish
Limited
Tagalog
Professional
References
References available upon request.
Timeline
Sales Associate
AT&T Mobility
04.2022 - 09.2022
Office Manager
Beau MedSpa
01.2018 - 11.2019
Front Desk Receptionist
Disneyland Resort
01.2017 - 06.2017
Assistant Sales Manager
Watchworks
07.2012 - 12.2017
Sales Manager
AT&T Mobility
08.2008 - 06.2010
Bachelor of Science - Hotel, Restaurant And Institutional Management
De La Salle University
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