Louie Ortiz Jr
Hillsboro,OR
Summary
Quality-driven Department Supervisor adept at providing excellent customer service and providing employees clear guidelines and responsibilities. Practiced in customer sales, store opening and closing procedures and operational improvements. Strong experience of supervising in a large retail environment.
Overview
9
9
years of professional experience
Work History
Department Supervisor
The Home Depot
10.2020 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Handled cash register, returns and refunds.
- Oversaw daily operational performance of Delivery team.
Barista
Dutch Bros
10.2019 - 03.2022
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Martial Arts Instructor
Gracie Barra Association
01.2015 - 09.2019
- Coached new students by breaking down techniques into simple moves.
- Assisted with sparring and contact exercises to pair students of similar rank, size, and age.
- Provided feedback and corrections to improve students' skills and techniques.
- Evaluated student performance to determine promotion in rank.
- Taught both core principles and fighting techniques to students of all levels.
- Communicated with parents to keep families informed of student progress and address concerns.
- Imparted key etiquette points, discipline, and respect.
Education
Bachelor of Science - Prenursing Studies
Portland Community College
Portland, OR06.2025
Associate of Arts - Advertising And Graphic Design
Fayetteville Technical Community College
Fayetteville, NC06.2018
Skills
- Growth Planning
- Process and Procedure Development
- Problem-Solving
- Inventory Management
- Leadership Competency
- Staff Supervision
- Time Management
Timeline
Department Supervisor
The Home Depot
10.2020 - Current
Barista
Dutch Bros
10.2019 - 03.2022
Martial Arts Instructor
Gracie Barra Association
01.2015 - 09.2019
Bachelor of Science - Prenursing Studies
Portland Community College
Associate of Arts - Advertising And Graphic Design
Fayetteville Technical Community College
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