Summary
Overview
Work History
Education
Skills
Timeline
Generic

Louranza Caldwell

Dallas

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

12
12
years of professional experience

Work History

Concierge

Granite Park
03.2023 - 06.2025
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.

Driver

Tradition Senior Living
02.2021 - 03.2023
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.

Delivery Driver

Krogers Distribution Center
04.2020 - 03.2021
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Bus Operator

Dart Transit Company
06.2013 - 07.2020
  • Maintained a clean and safe bus environment for the comfort of all passengers.
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
  • Implemented conflict resolution strategies to maintain a positive atmosphere onboard.

Education

Associate of Arts - Sociolgy

Brookhaven College
Dallas, TX
05-2026

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving

Timeline

Concierge

Granite Park
03.2023 - 06.2025

Driver

Tradition Senior Living
02.2021 - 03.2023

Delivery Driver

Krogers Distribution Center
04.2020 - 03.2021

Bus Operator

Dart Transit Company
06.2013 - 07.2020

Associate of Arts - Sociolgy

Brookhaven College

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