Lourdes Estrada
Victorville,CA
Summary
A seasoned Property Manager with a proven track record at Public Storage, adept in property inspections and customer service excellence. Skillfully managed debt collection and improved customer relations, leading to enhanced occupancy rates. Expert in leveraging software for efficient property management, demonstrating exceptional communication skills and a proactive approach to safety and dispute resolution.
Overview
7
7
years of professional experience
Work History
Property Manager
Public Storage
04.1997 - 05.2004
- Handled customer complaints promptly and appropriately.
- Maintained positive customer relationship, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with customers.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Delinquent Management - Collecting Debts
- Accounts Payable and onsite training
- Followed up on delinquent customers and coordinated collection procedures.
Education
GED -
Abraham Lincoln High School
Boyle Heights, CA06-1995
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Lease renewals
- Exceptional oral and written communication skills
- Staff management
- Customer relations
Languages
Spanish
Professional Working
Timeline
Property Manager
Public Storage
04.1997 - 05.2004
GED -
Abraham Lincoln High School
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