Lourdes Gutierrez
Sylmar,CA
Summary
Human Resources Manager with over 15 years of experience in developing high-performing teams and optimizing organizational performance. Expertise in directing hiring practices, designing compensation structures, and formulating employee policies. Collaborates with executive teams to enhance talent acquisition and retention strategies.
Overview
26
26
years of professional experience
Work History
Human Resources Manager
A Change in Trajectory (ACT) / Prime Providers
Sylmar, California
08.2011 - Current
- Manage all aspects of employee leave administration, including FMLA, CFRA, Pregnancy Disability Leave (PDL), Paid Family Leave, Paid Leave Oregon, ADA accommodations, and personal leaves of absence.
- Ensure compliance with California, Oregon, and federal employment laws by administering required notices, certifications, and leave documentation.
- Serve as the primary HR contact for employees and managers regarding leave eligibility, return-to-work processes, benefits continuation, and workplace accommodations.
- Oversee workers’ compensation administration, including claim reporting, wage statements, OSHA documentation, return-to-work coordination
- Manage employee benefits administration, including medical, dental, vision, life insurance, COBRA coordination, qualifying life events, and annual open enrollment.
- Partner with payroll to ensure accurate processing of leave pay, benefit deductions, retroactive adjustments, workers’ compensation coordination, and final pay requirements.
- Draft and maintain HR policies, employee communications, leave correspondence, and compliance documentation.
- Coordinate onboarding and offboarding processes, including new hire documentation, system access, background checks, I-9 compliance, and employee separations.
- Investigate employee relations matters and provide guidance to managers regarding performance management, policy interpretation, and corrective actions.
- Collaborate with Finance, Operations, Payroll, and executive leadership to improve HR processes and operational efficiency.
- Maintain confidential employee records while ensuring compliance with HIPAA, ADA, FMLA, OSHA, and applicable state employment regulations.
- Previous Roles:
- Human Resource Representative
- Administrative Manager
- Staffing Coordinator
- Administrative Assistance
Behavior Instructor
California Psychcare
Van Nuys, California
06.2008 - 09.2011
- Provided in-home ABA/DTT services for clients with special needs.
- Provided parent education and support.
- Communicated with Regional Center regarding client progress and report submission.
- Administrative Assistant
Sales Associate
Bellini Baby Boutique
02.2004 - 08.2008
- Promoted and sold baby and kids’ furniture, including custom bedding design.
- Met monthly sales goals.
Assistant Manager
Music Group Land
11.2000 - 02.2004
- Coordinated daily store operations, managing staff, scheduling shifts, and overseeing inventory control to ensure smooth functioning in high-volume retail environment.
- Previous roles:
- 3rd Key Manager
- Lead Sales Associate
- Sales Associate
Education
High School Diploma -
Ulysses’s Grant HS
Valley Glen01-2002
Skills
- Human Resources Management
- Employee Relations
- Leave of Absence Administration (FMLA, CFRA, PDL, ADA, Paid Leave Oregon)
- Workers' Compensation
- Benefits Administration
- HR Compliance
- Onboarding & Offboarding
- Policy Development
- HR Audits
- Multi-State Employment Law
- OSHA Reporting
- Process Improvement
- ADP Workforce Now
- Paychex Flex
- Confidential Records Management
- Employee Communications
Languages
- English
- Spanish
Timeline
Human Resources Manager
A Change in Trajectory (ACT) / Prime Providers
08.2011 - Current
Behavior Instructor
California Psychcare
06.2008 - 09.2011
Sales Associate
Bellini Baby Boutique
02.2004 - 08.2008
Assistant Manager
Music Group Land
11.2000 - 02.2004
High School Diploma -
Ulysses’s Grant HS