Lovelyne Cesaire
Fort Smith,AR
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
McDonald's Restaurant
Hickory, North Carolina
09.2023 - 06.2024
- Identified discrepancies between actual sales figures and expected totals.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Coordinated with other departments when additional support was needed during peak hours.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Performed daily opening and closing procedures for the register area.
- Assisted customers with locating items within the store when requested.
- Developed strong working relationships with team members to foster collaboration.
- Ensured compliance with all safety regulations while performing tasks.
- Assisted cashiers with resolving customer complaints and inquiries.
- Analyzed sales data reports to identify trends in customer buying habits.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Processed refunds and exchanges according to company policy.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Monitored cashier performance, providing feedback as needed.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Verified customer age requirement for alcohol or tobacco purchases.
Back of House Team Member
Chick-Fil-A Restaurant
West Palm Beach, Florida
02.2021 - 11.2022
- Adhered strictly to hygiene protocols when handling food items or preparing meals.
Drive-Thru Cashier
McDonald's
West Palm Beach, Florida
01.2020 - 06.2022
- Maintained cleanliness of work area throughout shift.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Inspected kitchen equipment regularly for proper functioning and safety hazards.
- Greeted customers, took orders, and provided product information.
- Prepared food items according to company standards for quality and presentation.
- Maintained knowledge of current menu items, prices, and promotions.
- Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Replenished supplies such as napkins, straws, condiments, trays throughout shift.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
- Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts.
- Performed opening duties such as setting up registers with required supplies for shift operations.
- Followed all safety protocols while operating restaurant equipment like fryers or grills.
- Utilized computer system to track sales data for daily reports.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
- Assisted in training new employees on restaurant procedures and policies.
Education
Skin Care -
Florida Career College
West Palm Beach, FL05-2010
High School Diploma -
John High School
West Palm Beach, FL03-2008
Skills
- Cash handling
- Point of sale
- Inventory management
- Sales analysis
- Customer service
- Team leadership
- Employee training
- Process improvement
- Conflict resolution
- Data entry
- Visual merchandising
- Safety compliance
- Time management
- Fraud detection
- Scheduling management
- Positive attitude
- Cashier training
- Procedure enforcement
- Data entry accuracy
- Deposit preparation
- Cash register operation
- Cash drawer reconciliation
- POS systems
- Manager support
- Product knowledge
- Hospitality and accommodation
- Cash handling expertise
- Workflow coordination
- Staff training
- Problem-solving
- Team collaboration
- Opening and closing procedures
- Flexible schedule
- Online order picking
- Performance monitoring
- Team management
- Store opening and closing
- Cycle counts
- Shift scheduling
- Transaction management
- Payment processing
- Store policies enforcement
- POS system proficiency
- Customer engagement
- Coaching and mentoring
- Money handling
- Staff motivation
- Basic math
Languages
English , French,creole
Professional
Timeline
Cashier Team Lead
McDonald's Restaurant
09.2023 - 06.2024
Back of House Team Member
Chick-Fil-A Restaurant
02.2021 - 11.2022
Drive-Thru Cashier
McDonald's
01.2020 - 06.2022
Skin Care -
Florida Career College
High School Diploma -
John High School