LaShauncy Brewer
Customer Service Professional
Montgomery,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Prime Communications AT&T
03.2024 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Customer Service Representative
Afni
12.2023 - 02.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Specimen Collector
The Judge Group
02.2022 - 05.2022
- Adhered to compliance standards for confidentiality, accuracy and safety.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Performed on-site COVID-19 specimen collections
COVID-19 Temperature Screener
1 Stop Recruiting
05.2020 - 05.2021
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Provided COVID-19 FAQs and educational material to patrons and employees.
- Donned and removed personal protective equipment (PPE) per company protocols.
Wireless Sales Expert
Metro By T-Mobile
08.2019 - 12.2019
- Evaluated consumer wireless usage and detailed current promotions and services to fit needs.
- Resolved wireless problems quickly and efficiently by serving as liaison with support team.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
Medication Compliance Officer
LifeBrite Laboratories
02.2019 - 08.2019
- Monitored controlled substance handling processes for compliance.
- Accurately reported findings from reviews and assessments to the facility
- Identified and collected patient specimens
- Maintains secure, robust and readily retrievable data and documentation as required.
Externship Medical Assistant
Extended Arm Physicians
01.2018 - 02.2018
- Obtained client medical history, medication information, symptoms and allergies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Collected histories, vitals and current complaints via patient interviews.
- Obtained accurate medical histories from patients, highlighting critical information.
- Submitted prescriptions to pharmacy via phone, fax or web.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
Diploma - Clinical Medical Assistant
02.2018
Diploma - Medical Administrative Assistant
02.2014
Certificate - Certified Nursing Assistant
08.2013
High School Diploma -
05.2010
Skills
- Customer Relations
- Records Management
- Business Development
- Patient Flow Management
- Intake control
- Patient Scheduling
- Check-in coordination
- Payment Collection
- Data Entry
- Inventory Management
Certification
NHA - CCMA - B9K9H8S4
AHA - BLS Certification - 235418643473
Timeline
Assistant Store Manager - Prime Communications AT&T
03.2024 - Current
Customer Service Representative - Afni
12.2023 - 02.2024
Specimen Collector - The Judge Group
02.2022 - 05.2022
COVID-19 Temperature Screener - 1 Stop Recruiting
05.2020 - 05.2021
Wireless Sales Expert - Metro By T-Mobile
08.2019 - 12.2019
Medication Compliance Officer - LifeBrite Laboratories
02.2019 - 08.2019
Externship Medical Assistant - Extended Arm Physicians
01.2018 - 02.2018
Fortis College - Diploma, Clinical Medical Assistant
Ultimate Medical Academy - Diploma, Medical Administrative Assistant
Malik College - Certificate, Certified Nursing Assistant
Selma High School - High School Diploma,
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