Lucas Diez
Lewiston,New York
Summary
Proven track record in enhancing customer satisfaction and loyalty at Northwest Bank, adept in cash handling and customer relationship building. Spearheaded initiatives that streamlined operations, boosting efficiency. Exhibits exceptional professionalism and a strong work ethic, driving significant improvements in service delivery and operational effectiveness.
Overview
8
8
years of professional experience
Work History
Teller II
Northwest Bank
01.2022 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Educated customers on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Assistant Manager
Hibbard’s Custard
03.2016 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Developed strategy to increase sales and drive profits.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
Education
Lewiston Porter Senior High School
Youngstown, NY06.2019
Cognitive Psychology
Niagara University
Niagara Falls, NYSkills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Cash handling expertise
- Goal-oriented focus
- Customer Relationship Building
- Conflict resolution techniques
- Confidentiality and Discretion
- Regulatory Compliance
- Financial software
- Sales and Cross-Selling
- Fraud Detection Proficiency
- Rapid data entry skills
- Referral management
- Honest and Dependable
- Approachable
- Attention to Detail
- Staff Scheduling
- Resource Estimation
Timeline
Teller II
Northwest Bank
01.2022 - Current
Assistant Manager
Hibbard’s Custard
03.2016 - 10.2021
Lewiston Porter Senior High School
Cognitive Psychology
Niagara University