Lucas Goodman
Park Ridge,IL
Summary
Dynamic and results-driven professional with a strong foundation in customer service and client relationship management. Possessing exceptional active listening and communication skills, I am eager to transition into a sales role where I can leverage my talents to drive revenue growth and cultivate lasting partnerships with clients.
Overview
3
3
years of professional experience
Work History
DIRECT SUPPORT PROFESSIONAL
Avenues to Independence
08.2022 - Current
- Established personal relationships with clients and team members to maintain patient comfort, care and life satisfaction
- Collaborated with care teams to evaluate client's needs and plan for continuing services
- Promoted and facilitated donor contribution through fostering personal relationships with community and board members
- Tracked and reported client behavioral patterns, activity logs, medication administration and all finance-related decisions.
SECURITY PROFESSIONAL
The Canopy Club
10.2021 - 06.2022
- Responded quickly and effectively to emergency situations involving security issues while ensuring respectful communication to all patrons
- Monitored system access logs and identified potential security risks or violations
- Developed and implemented security policies, procedures, and standards to ensure the protection of the company's assets
- Responded to and communicated about general inquiries regarding event scheduling, procedure and facilitation.
PERSONAL CARE ASSISTANT
New York Health Care
01.2022 - 05.2022
- Maintained client medication records and updated weekly personal schedules ensuring completion of personal objectives and goals
- Developed meaningful relationship with patient through active listening and responsiveness to needs
- Provided client support in daily living activities to maintain health, dignity and improve overall experience
- Aided with daily living activities, including bathing, dressing, and grooming to ensure basic needs were met.
RETAIL SALES ASSOCIATE
Ragstock
02.2021 - 09.2021
- Explained products and services to help customers make informed decisions
- Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items
- Maintained proper book-keeping and records of daily sales through various internet applications keeping track of cash transactions
- Fostered relationships with customers by providing exceptional customer service and follow up calls after purchases were made.
Education
BACHELOR OF SCIENCE (B.S.) IN PSYCHOLOGY -
University of Illinois Urbana-Champaign
Champaign, IL08.2022
ASSOCIATE IN ARTS (A.A.) -
Oakton Community College
Des Plaines, IL05.2020
Skills
- Customer Service and Assistance
- Customer Retention
- Project Management
- Client Records Management
- Interpersonal Communication
- User Experience
- Web Support
- Customer Assistance
- Status Reporting
- Detail Oriented and Client Focused
- Teamwork and Collaboration
- Active and Empathic Listening
Timeline
DIRECT SUPPORT PROFESSIONAL
Avenues to Independence
08.2022 - Current
PERSONAL CARE ASSISTANT
New York Health Care
01.2022 - 05.2022
SECURITY PROFESSIONAL
The Canopy Club
10.2021 - 06.2022
RETAIL SALES ASSOCIATE
Ragstock
02.2021 - 09.2021
BACHELOR OF SCIENCE (B.S.) IN PSYCHOLOGY -
University of Illinois Urbana-Champaign
ASSOCIATE IN ARTS (A.A.) -
Oakton Community College
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