Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lucas Henkel

Harrisburg,PA

Summary


Professional service leader and electronics engineer with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.

Overview

2026
2026
years of professional experience

Work History

Service Manager

PAC Industries, LLC
12.2021 - Current
  • Managed Service department for multiple companies across EVI Northeast region, with all responsibilities below.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved customer complaints in professional and timely manner.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of 50+ technicians, ensuring timely completion of projects and high-quality workmanship.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.

Service Technician

PAC Industries, LLC
11.2020 - 12.2021
  • Explained diagnostic findings to customers and outlined repair or service options for customers in PA, MD, DE, WV, VA, NY, NJ and surrounding areas.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance on 4-6 service calls a day.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.

Service Engineer

INOEX LLC
05.2019 - 03.2020
  • Installed, configured and tested equipment on specialized plastic extrusion platforms.
  • Tested and checked performance of hardware and software programs for all integrated systems.
  • Analyzed and evaluated performance and optimized efficiency of extrusion equipment on active lines.
  • Monitored installation and operations to consistently meet rigorous customer requirements.
  • Prepared technical documentation for operation, troubleshooting and maintenance of industrial systems for PLC and Human Machine Interface.

Inside Technical Sales Engineer

Millennium Circuits Limited
12.2017 - 05.2019
  • Aided current, and potential customers with PCB design and cost estimates.
  • Handled resolution of board failures, design flaws, and manufacturing issues.
  • Responded to customer requests with friendly, knowledgeable service and support.
  • Completed documentation and logs each day and generated weekly reports detailing activities.
  • Researched complex problems and resolved issues in a timely manner.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Learned, referenced and applied product knowledge information.

Electronics Engineer

Transcore
1 2015 - 5 2016
  • Designed Electronic and Mechanical equipment for use with EZ Pass on Pennsylvania Turnpike.
  •  Rendered technical drawings, Installation / Assembly manuals, and electrical systems specifications that exceeded company standards.
  • Provided excellent training and guidance to new employees within the company, as well as Engineering department.
  • Managed 10+ employees and technicians to ensure quality standards were maintained.
  • Troubleshot electrical equipment problems, and repaired as needed.
  • Monitored installation and operations to consistently meet rigorous customer requirements.
  • Collaborated successfully with cross-functional development teams to design and manufacture new products.

Supervisor, Technician III

Teleplan
8 2013 - 11 2014
  • Repaired and Built laptop computers from HP, Acer, Dell, Toshiba, and many other brands
  • Identify Process issues with new and current employees to resolve problems, and help provide a more productive work environment.
  • Managed, Trained, and Supervised 80+ technicians in repair area.
  • Maintained constant upkeep of current training, to remain flexible in any any department that may need support.
  • Guided new, current, and experienced coworkers in problem solving, and troubleshooting solutions for various complications with laptop computer hardware/software.
  • Ensured all necessary procedures were well maintained and utilized correctly in company repair program, "Fast Track."
  • Consistently maintained communication between other technicians, as well as department employees to ensure steady workflow.
  • Communicated with upper management regarding performance of various technicians, and discussed strategies to improve quality of work performance.

Owner

Retro Tech Rewind
03.2013 - Current
  • Component-level repair and troubleshooting of Arcade Machine PCB's
  • Travel to on-site customer locations, and perform service and estimates.
  • Rental and operation of Arcade Machines to local businesses.
  • Refurbishment and Restoration of Arcade machines, old and new.
  • Design new circuit boards and products to enhance new and currently existing Arcade hardware.

Electronics Repair Contractor

Electronics Trading Company
06.2012 - 09.2013
  • Provided an unparalleled amount of repairs, service, and maintenance on various types of electronic devices.
  • Repaired and modified game systems, computers, and handheld electronics.
  • Provided support for customers and other employees on repair, troubleshooting, and supplemental maintenance of various electronics.

Manager

Sigel Hotel
02.2012 - 10.2012
  • Managed employees working within the hotel, restaurant, and bar areas.
  • Created work schedules, evaluated performance, and trained new hires for proper job duties.
  • Bar tended restaurant and bar areas.

Service Technician

Scott's Lawn Care
03.2011 - 11.2011
  • Repaired, maintained, and utilized various equipment for lawn care chemical applications.
  • Trained new employees on process duties, paperwork, and proper execution of vital repair and maintenance requirements.

Maintenance and Equipment Technician

Twin Ponds East
06.2010 - 04.2011
  • Managed repair and maintenance of machinery, equipment, and hardware for entire facility
  • Zamboni driver.

Education

Associate of Science - Electronics Engineering

ITT Technical Institute
Harrisburg, PA
2015

Skills

  • Team leadership
  • Employee training and development
  • Customer service management
  • Positive attitude
  • Creative and innovative thinker
  • Ambitious and Goal-Driven
  • Committed to improving self and others
  • Excellent troubleshooting skills
  • Inspired to share knowledge with others
  • Extensive background in Electronics and Mechanical engineering
  • Technical/Procedural documentation and writing experience
  • Committed to effective leadership and team-work strategies

Timeline

Service Manager

PAC Industries, LLC
12.2021 - Current

Service Technician

PAC Industries, LLC
11.2020 - 12.2021

Service Engineer

INOEX LLC
05.2019 - 03.2020

Inside Technical Sales Engineer

Millennium Circuits Limited
12.2017 - 05.2019

Owner

Retro Tech Rewind
03.2013 - Current

Electronics Repair Contractor

Electronics Trading Company
06.2012 - 09.2013

Manager

Sigel Hotel
02.2012 - 10.2012

Service Technician

Scott's Lawn Care
03.2011 - 11.2011

Maintenance and Equipment Technician

Twin Ponds East
06.2010 - 04.2011

Electronics Engineer

Transcore
1 2015 - 5 2016

Supervisor, Technician III

Teleplan
8 2013 - 11 2014

Associate of Science - Electronics Engineering

ITT Technical Institute

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