Lucas Norton
Hyrum,UT
Summary
Accomplished Crew Trainer at McDonald’s, adept in customer service and employee training. Excelled in mentoring team members, enhancing food safety, and leading by example to elevate service standards. Demonstrated exceptional multitasking and team leadership abilities, significantly improving crew performance and operational efficiency.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald’s
Hyrum, UT
06.2022 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Crew Trainer
McDonald’s
Hyrum, UT
06.2023 - 10.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
Mountain Crest High School
Hyrum, UTWeb Development Certificate In Progress - Web Development
Bridgerland Tech
Logan, UTSkills
- Customer Service
- Employee Training
- Cash Handling
- Team Leadership
- Workplace Safety
- Safe Food Handling
- Active Listening
- Food safety understanding
Timeline
Crew Trainer
McDonald’s
06.2023 - 10.2024
Crew Member
McDonald’s
06.2022 - Current
Mountain Crest High School
Web Development Certificate In Progress - Web Development
Bridgerland Tech