Lucas Vinterella
Denver,CO
Summary
Dedicated professional with a strong customer service focus, well-versed in enhancing guest experiences and fostering team motivation. Proven ability to train and mentor staff, contributing to a welcoming environment, with or without outside pressure.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Shift Lead
Little Man Ice Cream
Denver, CO
07.2025 - Current
- Trained and mentored team members on product knowledge and customer engagement techniques.
- Resolved customer inquiries and complaints promptly, improving overall guest experience.
- Assisted customers in deciding on a specific flavor or flavor combination when they could not decide for themselves.
- Provided children with a specifically welcoming experience, ensuring that they begged to come back again.
Sales Associate
Spirit Halloween Store
Denver, CO
10.2024 - 11.2024
- Prepared merchandise for the sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked the store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Lolli And Pops
Denver, CO
11.2022 - 05.2023
- Maintained knowledge of product offerings and promotions, providing informed recommendations.
- Operated point-of-sale system efficiently, processing transactions accurately.
- Engaged customers through effective communication, fostering repeat business relationships.
Education
High School Diploma -
Denver South HIgh School
Denver, CO05.2026
Skills
- Guest service
- Customer service focus
- Customer support
- Conflict resolution
- Team engagement
- Team leadership
- Team motivation
Accomplishments
- Supervised team of 17 staff members while manager was away on vacation for one week on two occasions
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Shift Lead
Little Man Ice Cream
07.2025 - Current
Sales Associate
Spirit Halloween Store
10.2024 - 11.2024
Sales Associate
Lolli And Pops
11.2022 - 05.2023
High School Diploma -
Denver South HIgh School