Lucero Cuevas
San Diego
Summary
Reliable and experienced Front Desk Receptionist/Night Auditor able to work effectively after hours to update and optimize business financial records. Knowledgeable about Front Desk, Night Audit practices and compliance requirements. Proficient in financial reconciliation, guest service management, and reporting accuracy.
Overview
5
5
years of professional experience
Work History
Night Auditor
Hilton
San Diego
08.2024 - Current
- Verified guest charges against records and accounts receivable transactions for each department.
- Balanced revenue and settlement accounts on nightly basis.
- Produced and distributed daily reports detailing business activities and revenue.
- Reconciled discrepancies between accounting records and guest transactions.
Night Auditor
Ramada Suites by Wyndham
San Diego
06.2024 - 08.2024
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Reviewed previous day's sales figures against current day's sales report before submitting it to management team.
- Prepared detailed audit reports at the end of each shift.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
Retail Sales Associate
San Diego State University Bookstore
San Diego
09.2023 - 12.2023
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
Front Desk Receptionist
Hampton Inn Kearny Mesa
San Diego
12.2022 - 08.2023
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Responded to customer inquiries via phone, email, and in person.
Night Auditor
Hampton Inn By Hilton
San Diego
10.2022 - 12.2022
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Prepared detailed audit reports at the end of each shift.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Completed nightly updates to hotel rates and individual room charges.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Front Desk Receptionist
Hamption Inn
San Diego
03.2020 - 12.2022
- Collated, bound and stored computer-generated reports.
- Responded to inquiries and room requests made online, by phone, and via email.
- Greeted customers warmly and made them feel welcome.
- Responded to customer inquiries via phone, email, and in person.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
Bachelor of Science - Criminal Justice
San Diego State University
San Diego, CA05-2024
Skills
- Guest relations
- Night audit procedures
- Hospitality service expertise
- Customer service
- Front desk operations
Timeline
Night Auditor
Hilton
08.2024 - Current
Night Auditor
Ramada Suites by Wyndham
06.2024 - 08.2024
Retail Sales Associate
San Diego State University Bookstore
09.2023 - 12.2023
Front Desk Receptionist
Hampton Inn Kearny Mesa
12.2022 - 08.2023
Night Auditor
Hampton Inn By Hilton
10.2022 - 12.2022
Front Desk Receptionist
Hamption Inn
03.2020 - 12.2022
Bachelor of Science - Criminal Justice
San Diego State University