Lucia Ferreira
Trumbull,CT
Summary
Dependable successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Server
Parker Steak And Scotch
09.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Hostess
Parker Steak And Scotch
05.2021 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Counselor
YMCA
06.2023 - 08.2023
- Maintained confidentiality of records relating to clients' treatment.
- Guided clients in developing skills and strategies for dealing with problems.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Implemented and developed core counseling programs to meet each individual's specific and varying needs.
Cashier
Howling Hot Chicken
01.2021 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - Biology
Loyola University Maryland
Baltimore, MDNo Degree - Environmental And Natural Resource Economics
University of Connecticut
Storrs, CT05.2026
High School Diploma -
Trumbull High School
Trumbull, CT05.2022
Skills
- Sales Expertise
- Price Memorization
- Wine Service
- Order Accuracy
- Suggestive Selling
- Menu Memorization
- Hospitality Service Expertise
- Workflow Coordination
- Customer Service and Rapport
- Cool Under Pressure
Timeline
Counselor
YMCA
06.2023 - 08.2023
Server
Parker Steak And Scotch
09.2021 - Current
Hostess
Parker Steak And Scotch
05.2021 - Current
Cashier
Howling Hot Chicken
01.2021 - 05.2021
No Degree - Biology
Loyola University Maryland
No Degree - Environmental And Natural Resource Economics
University of Connecticut
High School Diploma -
Trumbull High School
Similar Profiles
Jim TetzloffJim Tetzloff
Server, Back-up Cook, Busser, 1 Year at Parker Steak HouseServer, Back-up Cook, Busser, 1 Year at Parker Steak House
Deshawn KellmanDeshawn Kellman
Emergency Medical Technician at Scotch Plains Fire DepartmentEmergency Medical Technician at Scotch Plains Fire Department
Yasmin BautistaYasmin Bautista
Advanced Stylist at Scissors and ScotchAdvanced Stylist at Scissors and Scotch
Steven LopezSteven Lopez
Volunteer at NAVolunteer at NA
Laura SalazarLaura Salazar
Application Engineer at Sargent Manufacturing CompanyApplication Engineer at Sargent Manufacturing Company