LUCIA LEON
Austin,TX
Summary
I am an enthusiastic and reliable employee who takes pride in providing excellent customer service and creating memorable experiences for buyers. Being the oldest of three has naturally given me the leadership skills and confidence to effectively problem solve, individually or collectively.
Being skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner while maintaining a positive attitude are skills I strive towards.
Overview
5
5
years of professional experience
Work History
Server
Texas Roadhouse
09.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Faculty Assistant
Texas State Student Recreation Center
08.2021 - 05.2022
- Responding to emergencies and providing adequate care to injuries.
- Able to effectively respond to customer requests via phone and email and answer questions and inquiries.
- Ensured transaction security by comparing payment cards to identification.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Lifeguard
Circle C. Aquatics
06.2019 - 05.2021
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Promoted water safety awareness with educational presentations to community groups.
Education
Bachelor of Science - Advertising
Texas State University
San Marcos, TX05.2025
Skills
- High-Volume Dining
- Food Safety Practices
- Guest Relations Management
- Cash Handling
- Suggestive Selling
- Hospitality Service Expertise
- Menu Memorization
- Problem Solving
- Team Collaboration
- Positive Attitude
- Conflict Resolution
- Memory Retention
- Time Management
Timeline
Server
Texas Roadhouse
09.2022 - Current
Faculty Assistant
Texas State Student Recreation Center
08.2021 - 05.2022
Lifeguard
Circle C. Aquatics
06.2019 - 05.2021
Bachelor of Science - Advertising
Texas State University