Lucianna Robinson
Columbia,MS
Summary
Results-driven professional in retail management with a knack for boosting productivity and streamlining tasks. Possess strong capabilities in team leadership, inventory management, and customer service enhancement. Excel at communication, problem-solving, and adaptability, ensuring effective team coordination and exceptional shopping experiences for customers.
Overview
2
2
years of professional experience
Work History
Shift Leader
Wendys
Columbia, MS
11.2025 - Current
- Supervised team members during shifts to ensure efficient operations.
- Trained new employees on food safety and customer service standards.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Assisted general manager with operations game plan and company initiatives implementation.
Seasonal Inbound Call Center Representative
A Line Staffing
, Remote
07.2025 - 11.2025
- Managed inbound customer inquiries to enhance response quality and reduce wait times.
- Resolved customer complaints by identifying solutions that improved customer satisfaction.
- Assisted customers with product information and service-related inquiries.
- Utilized company software to efficiently track and manage customer requests, ensuring timely follow-up.
- Documented customer interactions accurately in call center system.
Customer Engagement Coordinator
Burger King
Gulfport, Mississippi
05.2024 - 02.2025
- Created marketing campaigns to drive customer engagement and brand awareness.
- Developed strategies for engaging customers and increasing customer loyalty.
- Engaged customers through friendly interactions and prompt service.
- Collaborated with management to address customer concerns promptly and effectively.
- Assisted in training new team members on customer engagement practices.
- Supported team in maintaining cleanliness and organization of the dining area.
Education
High School Diploma -
East Marion High School
Columbia, MS05-2025
Skills
- Customer service
- Staff training
- Task delegation
- Inventory management
- Operational support
- Operational planning
- Performance monitoring
- Data entry
- Time management
- Decision-making capacity
- Team leadership
- Effective communication
- Team leadership
Timeline
Shift Leader
Wendys
11.2025 - Current
Seasonal Inbound Call Center Representative
A Line Staffing
07.2025 - 11.2025
Customer Engagement Coordinator
Burger King
05.2024 - 02.2025
High School Diploma -
East Marion High School