Lucky Santo
Groveland,MA
Summary
Resourceful and creative advocate with skills in customer service ,conflict resolution, and sales etiquette. Excels in communication, empathy, and problem-solving to enhance guest satisfaction and loyalty. Reliable and enthusiastic professional skilled in customer engagement
Overview
6
6
years of professional experience
Work History
Driver
ON ROOT
Lynn, MA
07.2026 - Current
- Operated company vehicles to transport goods efficiently and safely.
- Delivered goods and services to customers on time and in excellent condition.
- Delivered goods while providing responsive customer service, addressing inquiries and resolving issues.
- Communicated with dispatch to confirm delivery schedules and routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Loaded and unloaded cargo using proper safety procedures and equipment.
- Followed traffic laws and regulations to ensure safe driving conditions.
- Maintained accurate delivery logs and trip reports for record-keeping.
- Recorded daily mileage and fuel usage for accurate tracking.
- Adhered to company policies and procedures related to safety and security standards.
Artist
Self
06.2020 - Current
- Collaborated with clients to develop custom artwork that met their needs.
- Collaborated with clients to understand artistic vision and project requirements.
- Created original artwork in a variety of mediums including oil, acrylic, and watercolor paints, pencils, charcoal, pastels, and markers.
- Utilized various painting styles such as realism, abstract expressionism, impressionism.
- Organized exhibitions showcasing personal art collections in local galleries.
- Managed social media accounts to promote artwork and engage with followers.
- Researched artistic trends and techniques to stay up-to-date with industry standards.
- Developed logos for businesses based on customer specifications.
Shift Lead
Grade Inc
Beverly, MA
07.2025 - 07.2026
- Coordinated shift schedules and managed staff assignments effectively.
- Supervised daily operations and ensured team compliance with company standards.
- Monitored team performance and provided constructive feedback regularly.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Trained new employees on safety protocols and operational procedures.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Assisted in resolving customer inquiries to enhance service quality.
- Resolved customer complaints and reported issues to senior management.
- Handled cash register transactions accurately while providing excellent customer service.
- Responded to customer inquiries and complaints in a professional manner.
- Delegated tasks to employees and monitored activities and task completion.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
Youth Advocate
Creation District
Sacramento, CA
03.2022 - 05.2025
- Developed and implemented youth engagement strategies for diverse groups.
- Collaborated with local organizations to enhance support services for youth.
- Conducted outreach efforts to build relationships with at-risk youth populations.
- Advocated for youth rights and needs within community programs.
- Provided counseling and guidance to empower youth in decision-making processes.
- Coordinated workshops and events promoting personal development for young people.
- Assessed needs for each person to ascertain suitable services.
- Identified appropriate community resources and provided referrals for services.
- Interacted and worked closely with children, guardians and professionals to better understand and resolve specific youth life issues.
- Participated in team meetings to discuss cases and develop plans of action.
- Maintained positive, compassionate and respectful environment for individuals to feel safe.
- Attended conferences and seminars related to advocacy work in order to stay informed about current trends.
- Actively sought out new resources that could benefit clients such as job training programs or counseling services.
- Maintained lists of resources helpful to clients.
Education
Pentucket Regional High School
West Newbury , MASkills
- Customer service
- Customer conflict resolution
- Customer engagement
- Effective communication
- Team collaboration
- Critical thinking
- Youth advocacy
Timeline
Driver
ON ROOT
07.2026 - Current
Shift Lead
Grade Inc
07.2025 - 07.2026
Youth Advocate
Creation District
03.2022 - 05.2025
Artist
Self
06.2020 - Current
Pentucket Regional High School