Lucy A. D’Aversa
BAYVILLE,NJ
Overview
10
10
years of professional experience
Work History
Manager in Training
Rook Coffee Roasters
08.2022 - Current
- Craft high quality beverages with efficient timing
- Retain knowledge of coffee roasts and cold brew concentrates
- Create an exceptional customer experience
- Multi-task in a fast paced environment
- Ensure store is stocked and clean at all times
- Handle finances including opening and closing register
- Ensure both the safe and register contain the correct amount of cash
- Resolve issues among both customers and employees
- Order supplies from paper, coffee, and other suppliers and receive them upon delivery
- Train new employees in all policies, procedures, and recipes
- Keep an accurate log of store inventory
- Serve as manager on duty when store manager was not present
AMXL, Learning Ambassador
Amazon
12.2020 - 08.2022
- Train new associates in processes around the warehouse
- Onboard new associates
- Operate PIT Machines on a daily basis
- Build and deconstruct pallets
- Lift, carry, push, and slide boxes up to 100lbs
- Sort shipments to their designated area
- Load shipping trucks in an efficient and timely manner
Starbucks Department, Master Barista
Target
08.2019 - 12.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Store Manager
Saige Coffee House
03.2019 - 08.2019
- Craft high quality beverages with efficient timing
- Retain knowledge of espresso, coffee, and drink recipes
- Handle all issues amongst staff and customers alike
- Train new employees in all policies, procedures, and recipes
- Keep track of all money in store as well as handle bank deposits
- Handle paperwork such as inventory, sales summaries, and payroll
- Interview potential candidates and hire those with potential to be great
Certified Barista Trainer
Starbucks Coffee Company
11.2017 - 03.2019
- Craft high quality beverages with efficient timing
- Retain knowledge of espresso, coffee, and drink recipes
- Create an exceptional customer experience
- Multi-task in a fast paced environment
- Train new Baristas in all policies, procedures, and recipes
Crew
Chipotle Mexican Grill
11.2016 - 11.2017
- Ensure high quality food is made in a timely manner
- Resolve any issue customers may have
- Multi-task in a fast paced environment
Supervisor
Bubbakoos Burritos
11.2014 - 11.2016
- Maintain a clean and stocked line
- Resolve any issue customers or employees may have
- Lead opening and closing shifts
- Write out nightly bank deposits
- Multi-task in a fast paced environment
Education
Graphic Design Major -
Brookdale Community College
Lincroft, NJHigh School Diploma -
Jackson Memorial High School
Jackson, NJSkills
- Staff leadership
- Quality management
- Cash handling
- Order taking
- Cash register operation
- Espresso machine operation
- Safe food handling
- Beverage preparation
- Customer service
- Inventory control
- Staff supervision
- Allergy awareness
- Attention to detail
- Multitasking and organization
Timeline
Manager in Training
Rook Coffee Roasters
08.2022 - Current
AMXL, Learning Ambassador
Amazon
12.2020 - 08.2022
Starbucks Department, Master Barista
Target
08.2019 - 12.2020
Store Manager
Saige Coffee House
03.2019 - 08.2019
Certified Barista Trainer
Starbucks Coffee Company
11.2017 - 03.2019
Crew
Chipotle Mexican Grill
11.2016 - 11.2017
Supervisor
Bubbakoos Burritos
11.2014 - 11.2016
High School Diploma -
Jackson Memorial High School
Graphic Design Major -
Brookdale Community College