LUCY ESTREVAL
LAUDERHILL,FL
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Holy Cross Medical Group. Skilled in team leadership and complex problem-solving, adept at managing sensitive information and improving service delivery. Achieved significant improvements in patient flow and confidentiality management, demonstrating adaptability and a keen attention to detail. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Manager
Lu Elegance Beauty Salon
5400 W Sample Rd, Margate FL 33073
05.2018 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Maintained general appointment calendar and set shift schedules.
- Achieved personal sales goals by upselling products to meet individual needs.
Patient Care Coordinator
Holy Cross Medical Group
4725 N Federal Hwy, Fort Lauderdale FL 33308
06.2015 - 09.2018
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
Cashier
Walmart
12555 W Sunrise Blvd, Sunrise, FL 33323
02.2013 - 04.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Education
Associate of Arts - Nursing
Palm Beach State College
Lake Worth, FLHigh School Diploma -
Blanche Ely High School
Pompano Beach, FL06.2012
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Budget Control
- Business Development
- Positive Attitude
- Attention to Detail
- Multitasking
- Adaptability and Flexibility
Languages
Haitian Cerole
Native or Bilingual
Timeline
Manager
Lu Elegance Beauty Salon
05.2018 - Current
Patient Care Coordinator
Holy Cross Medical Group
06.2015 - 09.2018
Cashier
Walmart
02.2013 - 04.2016
Associate of Arts - Nursing
Palm Beach State College
High School Diploma -
Blanche Ely High School