Lucy Hadley
Overland Park
Summary
Diligent Administrator with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
BridgeBuilder Tax & Legal
Lenexa, KS
02.2025 - Current
- Managed document preparation and filing systems, ensuring compliance with regulatory requirements.
- Developed efficient office procedures to enhance workflow and improve team communication.
- Streamlined data entry processes, increasing accuracy of client information in database systems.
- Assisted in tax preparation support by organizing financial documents for review by legal teams.
- Implemented digital tools for task management, improving project tracking across departments.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Sales Support Representative
Schraad Sales & Marketing
Kansas City, MO
05.2020 - Current
- Coordinated sales support activities to enhance team efficiency and customer satisfaction.
- Provided product knowledge training to new hires, improving overall team competency.
- Developed and maintained strong relationships with clients to address inquiries and resolve issues.
- Implemented process improvements that reduced response times for client requests by optimizing workflows.
Production Assistant
Alenco Inc
Lenexa, KS
10.2019 - 04.2020
- Answer phones for the office
- Communicate with customers on the progress of their jobs
- Order and prepare materials needed for installations.
Electronic Banking Assistant
Bankers' Bank of Kansas
Wichita, KS
05.2017 - 10.2019
- Managed electronic banking transactions, ensuring accuracy and compliance with regulations.
- Performed routine office and customer service duties with focus on electronic banking.
- Provided remote support for customers experiencing difficulties with wires and ACH payments, ensuring seamless access to services.
- Processed all foreign wires and created simple instructions to send to clients ensuring the process was as simple as possible for them
Customer Service Representative
ProHome
Wichita, KS
02.2016 - 04.2017
- Resolved customer inquiries efficiently through phone, email, and chat support.
- Developed training materials for onboarding programs to enhance employee performance.
- Collaborated with cross-functional teams to address complex customer issues effectively.
Education
Bachelor of Science - Social Sciences
Kansas State University
Manhattan, KS05-2014
Skills
- Office administration
- Time management
- Customer and client relations
- Computer proficiency
- Strong problem solver
- Professional communication
- Excel spreadsheets
- Appointment scheduling
- Recordkeeping
- Data organization
Timeline
Administrative Assistant
BridgeBuilder Tax & Legal
02.2025 - Current
Sales Support Representative
Schraad Sales & Marketing
05.2020 - Current
Production Assistant
Alenco Inc
10.2019 - 04.2020
Electronic Banking Assistant
Bankers' Bank of Kansas
05.2017 - 10.2019
Customer Service Representative
ProHome
02.2016 - 04.2017
Bachelor of Science - Social Sciences
Kansas State University