Lucy Houk
Youngstown
Summary
Dynamic and dedicated student with a strong work ethic and integrity, experienced in customer assistance in past jobs. Proven ability to increase customer satisfaction through effective communication and problem-solving. Skilled in multitasking and proficient in Inventor Autodesk, consistently fostering positive relationships to drive repeat business.
Overview
4
4
years of professional experience
Work History
Cashier
Giant Eagle
10.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accurate balancing at shift end.
- Addressed customer inquiries and resolved issues promptly to enhance satisfaction.
- Built relationships with customers to encourage repeat business.
Host
Applebee's Grill + Bar
09.2023 - Current
- Greeted and seated guests promptly, enhancing overall dining experience.
- Managed waitlists efficiently, optimizing table turnover and guest satisfaction.
- Collaborated with servers to maintain smooth service flow during peak hours.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Retail Worker
Waldameer Park & Water World
06.2021 - 07.2024
- Processed transactions efficiently using POS systems, ensuring accuracy and customer satisfaction.
- Maintained clean and organized merchandise displays to promote a welcoming store environment.
- Collaborated with team members to manage inventory levels and restock shelves as needed.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
Education
Associate of Science - Mechanical Engineering Technology
Youngstown State University
Youngstown, OH06-2027
Skills
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Multitasking proficiency
- Proficient in Inventor Autodesk
Timeline
Cashier
Giant Eagle
10.2024 - Current
Host
Applebee's Grill + Bar
09.2023 - Current
Retail Worker
Waldameer Park & Water World
06.2021 - 07.2024
Associate of Science - Mechanical Engineering Technology
Youngstown State University