Lucy Lockhart
Acworth,GA
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient great in handling customer complaints and replenishing stock. Flexible and outgoing. commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
6
6
years of professional experience
Work History
Sales Associate
Bee Well Botanicals
Kennesaw, Georgia
02.2026 - Current
- Assisted customers in product selection and answered inquiries, leveraging extensive product knowledge to clearly explain recommendations.
- Built rapport with customers throughout the sales process and applied sales tactics like SWAT and YWHNB to enhance customer experience.
- Processed transactions accurately using point-of-sale systems.
- Maintained product displays and ensured store cleanliness consistently.
- Opening and closing the store. restocking sales floor, cleaning glass turning off signs, glass case lights etc, Vacuuming, sanitizing appropriate surfaces, Consolidating all trash, breaking down boxes from shipments.
Sales Associate
Cloud 9
Canton, USA
02.2023 - 03.2023
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Conducted friendly, professional conversations with customers to identify their needs.
- Responded to incoming calls, delivering information about store offerings, products, and services.
- Answered incoming telephone calls to provide store, products and services information.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Barista Shift Supervisor
Starbucks
Woodstock, USA
04.2020 - 11.2021
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Conducted daily shift meetings with baristas to review objectives and customer service standards.
- Developed and fine-tuned ordering parameters to optimize inventory management.
- Led daily shift meetings with baristas to align on objectives and reinforce customer service standards.
- Oversaw stock levels of coffee beans, syrups, cups, lids, and other essential supplies for smooth operations.
- Checked temperatures of freezers, refrigerators and heating equipment.
Education
GED -
Sequoyah High School
Canton, GASkills
- POS System Operation
- Product Knowledge
- Product knowledge
- Sales techniques
- Product Recommendations
- Customer Needs Assessment
- Building relationships with customers
- Customer engagement
- Cash Handling
- Timely task completion
- Meeting Deadlines
- Great organizational skills
- Problem-Solving
- Verbal and Written Communication
- Stays calm under pressure
- Strategic Planning
- Retail display techniques
Timeline
Sales Associate
Bee Well Botanicals
02.2026 - Current
Sales Associate
Cloud 9
02.2023 - 03.2023
Barista Shift Supervisor
Starbucks
04.2020 - 11.2021
GED -
Sequoyah High School