Lucy Mendoza
Guymon,OK
Summary
Experienced Office Manager and administration professional with 14 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
12
12
years of professional experience
Work History
Office Manager
Farmers Insurance Agency
Guymon, OK
10.15-22 - Current
- Organized Office Manager with over 13 years of experience in the insurance field.
- Developed and significantly grew assigned territory 25% within first year.
- Created and presented monthly reports to management on sales performance.
- Developed sales plans, goals, strategies and objectives to achieve team goals and sales objectives.
- Managed daily operations of sales team members, including supervision of service staff members.
- Sought out new clients and developed clientele by networking to find new customers.
- Achieved repeat business and referrals through personalized services.
- Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Developed appropriate quotes based on risk information.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Monitored clients' insurance coverages to ensure changing needs were met.
Office Manager
Ken Lane State Farm Insurance
Guymon, OK
07.2011 - 10.2022
Education
High School Diploma -
Brownfield High
Brownfield Texas05.1998
Skills
- Staff Hiring
- Team Supervision
- Office Management
- Staff Management
- Payroll and Budgeting
- Staff Training
- Scheduling
- Contract Negotiations
- Relationship Building
- Customer Relations
- Training and Coaching
Timeline
Office Manager
Ken Lane State Farm Insurance
07.2011 - 10.2022
Office Manager
Farmers Insurance Agency
10.15-22 - Current
High School Diploma -
Brownfield High
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