Lucy Olsen
Lawrence,KS
Summary
Dedicated concierge professional with a strong focus on personalized guest service, effective problem-solving, and high adaptability. Proven ability to enhance guest experiences in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Concierge
The Waters Senior Living
05.2025 - Current
- Served as the primary point of contact for residents, families, and visitors, delivering professional and welcoming guest service
- Managed incoming calls, coordinated requests, and ensured timely follow-through with appropriate departments
- Provided clear guidance, directions, and problem-solving support to enhance overall guest experience
- Maintained a calm and composed presence while handling high-volume interactions and unexpected situations
- Monitored lobby and common areas to ensure a safe, organized, and inviting environment
- Documented concerns and communicated effectively with staff to ensure seamless service
- Built positive, trust-based relationships through consistent, attentive, and personalized service
Server
The Waters Senior Living
06.2022 - Current
- Greet residents as they come in, help them get seated, offer menus or meal choices, help accommodate their preferences.
- Serve meals and beverages: deliver food, drinks, trays, in a timely respectful way, sometimes following special diets or consistency requirements.
- Assist residents if necessary: many in memory care have cognitive or physical limitations; you may need to gently guide them, cue them to sit down or begin eating, assist with tray placement or setup.
- Observe and report: notice if a resident has changes in eating habits, appetite, or behavior, especially important in memory-care settings, and report that to care staff or supervisor.
- Maintain dining area: before/after meals, set tables, clean up, wash dishes/trays, sanitize surfaces, follow food-safety and sanitation rules.
- Help create a calm environment: treat residents with respect and patience; adapt to each person's pace and needs; promote resident dignity and comfort, especially given potential memory or behavioral challenges.
Food Runner
Boom Boom Burrito
08.2025 - 10.2025
- Provided quick, friendly service while managing food orders and transactions
- Maintained organization and cleanliness of mobile service station
- Balanced speed and accuracy during busy service periods
- Communicated clearly with customers to ensure order satisfaction
- Adapted to changing customer flow and maintained a positive guest-facing presence
Education
High School Diploma -
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Proactive attitude
- Guest services
- Telephone etiquette
- Training and mentoring
- Guest experiences
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Food Runner
Boom Boom Burrito
08.2025 - 10.2025
Concierge
The Waters Senior Living
05.2025 - Current
Server
The Waters Senior Living
06.2022 - Current