Luigi Torres
Elmsford,NY
Summary
Seasoned manager in operations offering demonstrated skills in business, team and management. I have a strong expertise in retail as well as knowledge that was accumulated throughout different companies and districts.I desire to bring 14 years of progressive experience and take on demanding positions with expanding businesses.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Stop & Shop
Mahopac, NY
02.2024 - Current
- Directed, organized and controlled closing functions for sites in multiple stores
- Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
- Aided all departments in their day to day operations
- Received and pulled deliveries
- Armed store alarms as well as compactors
- Processed shortages and claims
- Processed invoices
- Temperature checks periodically in refrigerated sections
- Changed bales and maintained cleanliness throughout the store
Assistant Store Manager
ShopRite
Thornwood, NY
01.2023 - 02.2024
- Managed opening and closing procedures
- Enforced measures to prevent shrink
- Resolved issues negatively impacting operations
- Customer Service
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees and maintain Quality Assurance
- Prepared for State Inspections
- Food Safety Certified
- Profit and Loss Statements
- Worked daily to improve Net Contribution and add to the store's bottom line
- Scheduling and book keeping
- Processed bank deposits as well as register pick ups
- Held perishable and non-perishable inventories
- Developed planograms
- Shortages and claims
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Incident reports
Dairy Manager
Stop & Shop
Ossining, NY
01.2018 - 01.2023
- Allocated department inventory daily
- Adjust supply capacity for profit maximization
- Oversee department in daily performance and function
- Maintain department staff schedule
- Attend weekly manager’s meetings
- Provide training and delegation of tasks for new hires
- Process KLT (Known Loss Tracking)
- Arrange marketing displays
- Assist other departments as needed
- Efficient in ordering system
- Maintained and adjusted inventory
- Unloaded trucks
- Assorted seasonal merchandise
- Organized shelf supply
- Monitored item shortages, damages and discontinuations
- Store Reset
General Merchandise Manager
Stop & Shop
Ossining, NY
06.2011 - 01.2018
- Collaborated with marketing team for prompt promotion of products.
- Devised and implemented strategies to optimize purchasing processes and reduce costs.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
Education
Bachelor Of Science - Psychology
Regent University
Virginia Beach, VA2025
High School Diploma -
Charles E. Gorton High School
Yonkers, NY2013
Skills
- Inventory
- Scheduling
- Microsoft Office (Excel, Word and PowerPoint)
- Ordering
- Media Ministry( Star of Bethlehem Church,Ossining,NY)
- Task Delegation
- Verbal and Written Communication
- Sales Expertise
- Customer Interaction
- Staff Management
- Training and Developing
- Records Management
- Store Opening and Closing
- Customer Service Management
- Team Management
- Staff Supervision
- Issue Resolution
- Performance Evaluations
- Incident Reports
- Time Management
- Customer Experience
- Goals and Performance
- Sales Strategies
- Order Management
- Cost Control
- Net Contribution
- Shrink
- Gross Profit
Languages
English
Spanish
Timeline
Assistant Store Manager
Stop & Shop
02.2024 - Current
Assistant Store Manager
ShopRite
01.2023 - 02.2024
Dairy Manager
Stop & Shop
01.2018 - 01.2023
General Merchandise Manager
Stop & Shop
06.2011 - 01.2018
Bachelor Of Science - Psychology
Regent University
High School Diploma -
Charles E. Gorton High School