Luis Barberan
Houston,TX
Summary
Fully Bilingual (English/Spanish) with over 5 years of managerial experience. Proven background in schedule management, problem management and performance. Expertise in team leadership, customer service and communication skills. Experienced in marketing and sales as well as inventory management. Achievement oriented team player dedicated to continuous improvement and value adding.
Overview
7
7
years of professional experience
1
1
Certification
Work History
District Manager
Strickland Brothers 10 Minute Oil Change
09.2021 - Current
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Mentored team members by demonstrating best practices for sales and customer service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Assistant Manager, Server
Tad's Louisiana Cooking
Katy, TX
08.2017 - 09.2022
- Trained and supervised customer service staff on policies, procedures, and best practices.
- Developed training materials for new employees related to customer service protocols.
- Established relationships with key stakeholders within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in training new servers.
- Provided exceptional service to high volume of daily customers.
Education
Associate of Arts - Liberal Arts and General Studies
Lone Star College
Houston05-2018
High School Diploma -
Seven Lakes High School
Katy, TX06-2015
Skills
- Bilingual
- Leadership Development
- Sales Reporting
- Customer Service
- Staff Management
- Customer Relations
- Recruiting and Hiring
- Human Resource Management
- Marketing campaigns
- Decision-Making
- Sales expertise
- Excellent Communication
Indeed Profile
https://profile.indeed.com/?hl=en_US&co=US&from=gnav-jobseeker-profileprofile-one-frontend
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Texas Vehicle Inspection License
Timeline
District Manager
Strickland Brothers 10 Minute Oil Change
09.2021 - Current
Assistant Manager, Server
Tad's Louisiana Cooking
08.2017 - 09.2022
Associate of Arts - Liberal Arts and General Studies
Lone Star College
High School Diploma -
Seven Lakes High School
- Texas Vehicle Inspection License
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