Luis Cortez
Dallas,TX
Summary
Helping improve CEM scores which included customer service skills , cleanliness of the store , customer satisfaction, and over all experience in the store. Helped train new and returning employees.
Overview
2
2
years of professional experience
Work History
Crew Member
Chick-fil-A
10.2022 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
Education
High School Diploma -
RL Turner
1600 S Josey Ln, Carrollton, TX 7500605.2024
Skills
- Customer service
- Point of sale systems
- Food safety standards
- Team collaboration
- Employee training
- Effective communication
- Problem solving
- Multitasking and organization
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Customer engagement
- Taking orders
Languages
Spanish
Native or Bilingual
Timeline
Crew Member
Chick-fil-A
10.2022 - Current
High School Diploma -
RL Turner