Luis Figueroa
Orlando
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
14
14
years of professional experience
Work History
Store Manager
Carters Inc
02.2015 - Current
- $9.5 Million volume store with over 50 employees to manage, coach and develop.
- Improve customer satisfaction through staff training in customer service and product knowledge.
- Maximize sales by creating innovative visual merchandising displays and store layouts.
- Develop a successful employee retention plan, reducing staff turnover rates significantly.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Store Manager
Forever 21
09.2013 - 02.2015
- $18 Million volume store with over 70 employees
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Teller Supervisor
Jesus Obrero Cooperativa
08.2010 - 08.2012
- Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
- Streamlined teller operations for improved accuracy and efficiency in transaction processing.
- Increased team productivity with regular coaching and performance feedback sessions.
- Reduced errors by implementing strict audit procedures and monitoring daily transactions.
Education
Associate of Arts - Banking And Financial Support Services
Bank Institute
Caguas PR05.2009
High School Diploma -
Ana J Candelas
Cidra PR.05.2006
Skills
- Team Development
- Employee Scheduling
- Multitasking and Organization
- Performance Reviews
- Talent Recruitment
- Payroll Management
Languages
Spanish
Portuguese
English
Software
Power Point
Word
Excel
Typing
Timeline
Store Manager
Carters Inc
02.2015 - Current
Store Manager
Forever 21
09.2013 - 02.2015
Teller Supervisor
Jesus Obrero Cooperativa
08.2010 - 08.2012
Associate of Arts - Banking And Financial Support Services
Bank Institute
High School Diploma -
Ana J Candelas