Luis Ledezma
Uber/lyft
Miami,FL
2
Languages
19
Years of experience
Dynamic professional with a proven track record at Uber/Lyft, excelling in customer service and safe driving. Skilled in schedule management and vehicle maintenance, I effectively navigated routes to enhance passenger satisfaction. Known for my punctuality and ability to resolve issues promptly, I consistently ensured a positive experience for all riders.
Work History
Rideshare Driver
4 Years 1 Month- Ensured passenger safety and satisfaction through effective communication and vehicle maintenance.
- Navigated efficiently using GPS technology to optimize routes and minimize wait times.
- Managed multiple ride requests simultaneously, demonstrating strong organizational skills.
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
Pool Attendant
3 Years 11 Months- Monitored pool area for safety and cleanliness, ensuring compliance with health regulations.
- Assisted residents with pool-related inquiries and provided exceptional customer service.
- Maintained accurate records of daily pool operations and water quality testing results.
- Enforced pool rules and regulations to promote a safe recreational environment.
- Moved umbrellas and lounge chairs at request of guests.
- Enhanced pool safety by rigorously enforcing pool rules and regulations.
- Implemented effective crowd control measures during peak hours, maintaining order within the facility.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
Housekeeper Supervisor
9 Months- Supervised daily operations of housekeeping staff to ensure high standards of cleanliness and efficiency.
- Trained new employees on cleaning protocols, safety procedures, and equipment usage.
- Developed schedules that optimized staff productivity while accommodating client needs.
- Conducted inspections to ensure compliance with quality standards and addressed deficiencies promptly.
Sales Associate
5 Years 5 Months- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Managed inventory levels, ensuring optimal stock availability for customer needs.
- Assisted in training new team members on sales techniques and product knowledge.
- Implemented effective merchandising strategies to maximize product visibility and sales.
- Collaborated with management to streamline operational processes, enhancing overall efficiency.
- Managed returns, exchanges and refunds in accordance with store policy.
Skills
Schedule management
Excellent navigation
Customer service
Vehicle maintenance
Punctuality
Safe driving
Cleanliness
Clean driving record
Map reading
Patience and tact
Ride-sharing platform knowledge
Traffic law knowledge
Passenger safety
Education
Associate of Applied Business - Business Administration
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Rideshare Driver
Uber/lyft
07.2022 - CurrentRead More
Pool Attendant
First service Residential
03.2018 - 02.2022Read More
Housekeeper Supervisor
Paramount Property Maintenance
06.2017 - 03.2018Read More
Sales Associate
Servipork C.A
03.2007 - 08.2012Read More
Universidad Bicentenario De Aragua
Associate of Applied Business from Business Administration
Read More