Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luis Palafox

Phoenix,AZ

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

11
11
years of professional experience

Work History

General Manager

Velox Air Inc
08.2020 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Area Manager

Sonoran Mechanical
08.2012 - 08.2020
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Resolved conflicts promptly to promote positive environment for customers.

Education

No Degree - HVAC

RSI
Phoenix, AZ
06.2011

Skills

  • P&L Management
  • Staff Supervision
  • Operations Oversight
  • Loss Prevention

Timeline

General Manager

Velox Air Inc
08.2020 - Current

Area Manager

Sonoran Mechanical
08.2012 - 08.2020

No Degree - HVAC

RSI

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Luis Palafox