Summary
Overview
Work History
Education
Skills
Auto Detailing Side Hustle
Languages
Timeline
Generic

Luis Parada

SeaTac,WA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service for the general audience and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Using customer skills as a key factor for success at work. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Server

Crowne Plaza Seattle
01.2023 - Current
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Manager/Sales Lead

DEFY Seattle
08.2021 - 03.2022
  • Ensuring customer satisfaction by using communicational skills and responding to customer needs.
  • Established sale performance goals for employees and provided feedback on methods for reaching those milestones and improvement.
  • Maintained professional, organized, clean, and safe environment for employees and guests.
  • Payroll management
  • Building a strong team base off of top sellers, and creating goals and rewards for the Sales Team to hit, based off of Annual KPI's, General Manager Goals, and daily customer capacity.
  • Led the team to become top 10 Selling Park on Holiday Punchcards out of all National Parks
  • Led the team to become top 10 Selling Park on Holiday Punchcards out of all National Parks

Team Sales Associate

Defy Seattle
02.2021 - 09.2021
  • Building customer relations to create a sales opening and throw a pitch and secure a sale.
  • Comparing instore general prices and memberships/passes to pick whats best for the customer
  • #1 Top seller in the company (memberships)
  • #1 All time Seller in the Park (memberships)
  • "Membership Master" rank selling 700+ memberships within a span of just 4 months.
  • Top 10 Seller on Most Punchcards sold/ Highest conversion rate

Education

High School Diploma -

Type High School
Seatac, Wa
06.2022

Skills

  • Order Management
  • Food inspection
  • Relationship Building
  • Stock management
  • Sales and Upselling
  • Customer Service
  • Sales Techniques
  • Problem Resolution

Auto Detailing Side Hustle

Currently in the process of creating a successful Auto Detailing business on the side in hopes of expanding to a vinyl wrap/tint/detail shop. Creating a customer base at the moment, been in this industry since the age of 14.

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Server

Crowne Plaza Seattle
01.2023 - Current

Manager/Sales Lead

DEFY Seattle
08.2021 - 03.2022

Team Sales Associate

Defy Seattle
02.2021 - 09.2021

High School Diploma -

Type High School

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Luis Parada