Luis Razo
Laguna Hills,CA
Summary
I am a results-oriented professional with a proven track record of positive customer interactions and adaptability to new situations. I am dedicated to cultivating a team environment characterized by a positive work ethic and unwavering dedication to our craft.
My colleagues describe me as a positive and approachable individual with a profound commitment and extensive knowledge of the products we sell and serve.
Overview
2
2
years of professional experience
Work History
Customer Service Specialist Head Cashier
Villa Roma Italian Restaurant
Laguna Hills, CA
10.2023 - Current
- Managed cash register operations, ensuring accurate transactions and efficient service.
- Resolved customer inquiries and complaints, enhancing overall dining experience.
- Implemented inventory control measures, reducing waste and improving supply management.
- Collaborated with kitchen staff to streamline order processing and improve delivery times.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Maintained cleanliness and organization of front-of-house areas, ensuring compliance with health standards.
- Trained new hires on company policies and best practices, fostering a positive team environment.
- Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
Education
Bachelor of Arts - Political Science
Montana State University
Bozeman, MT05-2028
High School Diploma -
Laguna Hills High School
Laguna Hills, CA06-2025
Skills
- Motivational skills
- Complaint handling
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Positive and professional
- Teamwork and collaboration
- Problem-solving
- Critical thinking
Languages
English
Spanish
Interests
- Community Cleanup
- Avid Reader
- Participate in Soccer and Wrestling, as recreational activities to maintain physical fitness
- Hiking
- Food Tourism
- Documenting and sharing travel experiences
- Historical Exploration
Timeline
Customer Service Specialist Head Cashier
Villa Roma Italian Restaurant
10.2023 - Current
Bachelor of Arts - Political Science
Montana State University
High School Diploma -
Laguna Hills High School