Luis Rivera
Humble,TX
Summary
Dynamic and results-oriented professional with extensive experience in fast-paced environments like Sonic Restaurant. Excelled in customer service and leadership, significantly enhancing customer satisfaction and team productivity. Skilled in multitasking, organization, and safe food handling. Demonstrated integrity and a strong commitment to safety, driving consistent positive outcomes.
Overview
2025
2025
years of professional experience
Work History
Crew Member
Sonic Restaurant
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Driver
LSG Sky Chefs
10.2017 - 12.2017
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Manager
Sonic
01.2018 - 06.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Pizza Shop Assistant
Roman Delight Pizza
07.2018 - 11.2018
Shift Manager
Sonic
12.2018 - 12.2019
Customer Service Representative
Asurion
02.2020 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cook
Blaze Pizza
05.2021 - 10.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Shipping and Receiving Clerk
MEI Rigging & Crating
10.2022 - 10.2024
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Driver
KB Ship Service
10.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
Education
Diploma -
Summer Creek High School
Humble, TX05.2016
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Flexible schedule
- Safe food handling
- Integrity and honesty
- Safety awareness
- Basic math
- Leadership qualities
- Food preparation
- Heavy lifting
- Crew leadership
- Safety
- Hospitality service expertise
- Valid Driver's license
- Order management
Languages
Spanish
Native or Bilingual
Timeline
Driver
KB Ship Service
10.2024 - Current
Shipping and Receiving Clerk
MEI Rigging & Crating
10.2022 - 10.2024
Cook
Blaze Pizza
05.2021 - 10.2022
Customer Service Representative
Asurion
02.2020 - 03.2021
Shift Manager
Sonic
12.2018 - 12.2019
Pizza Shop Assistant
Roman Delight Pizza
07.2018 - 11.2018
Manager
Sonic
01.2018 - 06.2018
Driver
LSG Sky Chefs
10.2017 - 12.2017
Crew Member
Sonic Restaurant
Diploma -
Summer Creek High School
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