Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Luis Silva

Boiling Springs,SC

Summary

Dynamic and results-oriented professional with proven expertise in customer service and cash handling accuracy, honed at Dollar General Store. Excelled in resolving customer complaints, boosting satisfaction by fostering a positive environment. Demonstrated exceptional teamwork and problem-solving skills, ensuring operational efficiency. Skilled in employee training, showcasing a commitment to development and excellence's a key holder for Dollar General, I was responsible for ensuring smooth store operations and upholding company standards. My role included opening and closing stores, managing cash registers, supervising employees during shifts, and addressing customer needs to ensure satisfaction. Additionally, I traveled to multiple store locations to assist with staffing shortages, operational challenges, and store setups, demonstrating adaptability and a commitment to maintaining productivity and performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Keyholder

Dollar General Store
08.2022 - 07.2023
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Crew Member

McDonald's Fast Food Restaurant
03.2021 - 08.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Pizza Restaurant Team Member

Pizza Hut
02.2016 - 03.2017
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.

Education

Associate of Science - Pre-chiropractic

Spartanburg Community College
05-2025

High School Diploma -

Boiling Springs High School
05-2021

Skills

  • Customer service

  • Cash handling

  • Cash handling accuracy

  • Training and mentoring

  • Creative Thinking

  • Effective communication

  • Emotional intelligence

  • Employee Training

  • Flexibility

  • Multilingual abilities

  • Problem Solving Skills

  • Public Speaking

  • Quick Learner

  • Social Skills

  • team management

Certification

  • South Carolina Driver's License
  • certificate of Congressional recognition representative Steven W .Long House District 37- Spartanburg County 2021
  • Services Soft Skills Spartanburg Community College 2021
  • silver credential The South Carolina Ready To Work 2020
  • essential soft skills credentials The South Carolina Ready To Work 2020

Timeline

Keyholder

Dollar General Store
08.2022 - 07.2023

Crew Member

McDonald's Fast Food Restaurant
03.2021 - 08.2022

Pizza Restaurant Team Member

Pizza Hut
02.2016 - 03.2017

Associate of Science - Pre-chiropractic

Spartanburg Community College

High School Diploma -

Boiling Springs High School

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Luis Silva