Luis Valenzuela
Tijuana,B.C.
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Sales Professional
Smurfit Kappa North America
12.2019 - Current
- Implemented effective networking strategies and elevated new business opportunities.
- Worked closely with cross-functional teams, such as customer support and technical services, to ensure seamless delivery of solutions that met client expectations.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Coordinated trade show participation to maximize brand exposure among potential clients while also gathering valuable competitor intelligence for future strategy planning.
Customer Service Professional
Smurfit Kappa North America
01.2018 - 12.2019
- Collaborated with cross-functional teams to resolve complex customer issues, fostering a positive work environment.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Identified opportunities for upselling or cross-selling during interactions, boosting company revenue without jeopardizing customer relationships.
- Met customer call guidelines for service levels, handle time and productivity.
Logistics Coordinator
UTC Aerospace Systems
06.2016 - 11.2018
- Negotiated contracts to secure favorable rates and terms.
- Built and established relationships with staff and vendors.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Improved order accuracy through meticulous data entry and verification processes.
Inside Sales Intern
Honeywell Aerospace
01.2016 - 07.2016
- Monitored competitor activities and pricing strategies to compare performance.
- Assisted in meeting sales targets by proactively reaching out to potential clients through phone calls and emails.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Managed customer expectations and helped navigate sales processes.
Education
International Business Economics - Business Administration
CETYS Universidad
Mexicali, B.C.06.2024
High School - Business Administration
Universidad Regiomontana
Monterrey, Nuevo Leon07.2012
Skills
- Sales Presentations
- Strong social skills
- Analytical Thinking
- Prospecting skills
- Problem-solving abilities
Timeline
Sales Professional
Smurfit Kappa North America
12.2019 - Current
Customer Service Professional
Smurfit Kappa North America
01.2018 - 12.2019
Logistics Coordinator
UTC Aerospace Systems
06.2016 - 11.2018
Inside Sales Intern
Honeywell Aerospace
01.2016 - 07.2016
International Business Economics - Business Administration
CETYS Universidad
High School - Business Administration
Universidad Regiomontana