Luiz Alves
Summary
Offering warm and professional demeanor, ready to learn and develop in front desk environment. Brings understanding of customer service best practices and communication skills. Ready to use and develop organization and multitasking abilities in Front Desk Clerk role. Friendly and organized with passion for creating welcoming environment. Familiar with customer service principles, and skilled in handling inquiries and managing appointments. Dedicated to ensuring smooth and efficient front desk experience, enhancing overall guest satisfaction.
Overview
2
2
years of professional experience
Work History
Front Desk Clerk
Esmeralda Hotel
02.2023 - 01.2024
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Front Desk Clerk
DPNY Beach Hotel And SPA
09.2021 - 01.2023
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
Education
Master of Science - Computer Networking
Uninove
São Paulo - Brazil12.2016
Skills
- Time management
- Customer service
- Hospitality services
- Administrative skills
- Problem-solving skills
- Listening skills
- File management
- Guest relations
- Complaint resolution
- Fluent in Portuguese
- Training and mentoring
Timeline
Front Desk Clerk
Esmeralda Hotel
02.2023 - 01.2024
Front Desk Clerk
DPNY Beach Hotel And SPA
09.2021 - 01.2023
Master of Science - Computer Networking
Uninove
Similar Profiles
Lucas OlivaresLucas Olivares
Babysitter at Esmeralda MonterrosaBabysitter at Esmeralda Monterrosa
Cindy RivasCindy Rivas
Room Service Server at Renaissance Esmeralda Resort & SpaRoom Service Server at Renaissance Esmeralda Resort & Spa
Jennifer GarciaJennifer Garcia
Cosmetology at Esmeralda GarciaCosmetology at Esmeralda Garcia