Luke Burgess
North Kingstown,RI
Summary
Achievements include adding $250,000+ in new revenue. Skilled at acquiring and retaining customers and training sales leaders to do the same. Goal-oriented and tactical with a decisive approach. Building and retaining relationships with colleagues and clients to provide a positive experience for all.
Overview
7
7
years of professional experience
Work History
Regional Sales Director
Challenger Sports
Warwick, RI
01.2019 - Current
- Created robust sales plans and set territory quotas.
- Built and managed sales funnel using metrics to forecast achievements and measure goals.
- Managed a team of 60+ employees.
- Established 40 new accounts worth over $250,000 annually.
- Exceeded targets by more than 10% to ensure regional goals of over $1.2m are hit
- Researched customer needs, market trends and competitor activities.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Account Manager
Challenger Sports
Warwick, RI
01.2017 - 12.2018
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Actively look for potential business for programs and set up warm leads for Regional Directors
Retention Agent
Capita
Runcorn, England
03.2016 - 12.2016
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Reviewed successes and failures to learn from previous mistakes.
- Implemented incentive programs to promote a positive service for the customers
Education
NVQ Level 1 2 And 3 Sports Coaching And Management - Sports Coaching And Management
David Campbell Soccer School
Liverpool, England06.2013
High School Diploma -
St. Chads Catholic High School
Runcorn, England05.2009
Skills
- Regional Sales and Support
- High-Growth Strategies
- Profit and Loss Accountability
- Strategic Selling
- Staff Development
- Customer Relationship Management
- Business Planning and Strategy
- Brand Messaging
Accomplishments
- Supervised team of 60+ staff members.
- Achieved regional targets through effectively helping with selling 40 new programs since 2021
- Used Google Sheets to develop up to date P&L tracking spreadsheets.
- 2017 Team of the Year winner across New England Region with Challenger Sports with over 120 employee's
Timeline
Regional Sales Director
Challenger Sports
01.2019 - Current
Account Manager
Challenger Sports
01.2017 - 12.2018
Retention Agent
Capita
03.2016 - 12.2016
NVQ Level 1 2 And 3 Sports Coaching And Management - Sports Coaching And Management
David Campbell Soccer School
High School Diploma -
St. Chads Catholic High School